On Thu, 05 Nov 2009 08:51:31 +0000, Bentleybloke wrote: > after I re connected the cut cable the extensions were still dead. I > found two wires that were not broken and fitted new master sockets to > each extension (three). I re wired all of these using the two wires on
Did you really fit more than one master socket? Or are you not entirely aware what a MASTER socket is? There should be exactly one - all the others should be slave sockets.
May or may not make a difference but it's a starting point.
> Hi Folks, I stumbled upon this forum whilst looking for an answer to > my > problem and hoped you might be able to help. Sorry if this has been > covered before, I have tried looking through old posts but the other > questions are not exactly the same as mine.
> A friend had a BT engineer round to her house because she had no > incoming calls. The engineer did something (but not sure what) but > did > cut the link from the main master socket to the whole house for all > of > the other rooms. He left her with only the main master socket > working. > They charged her £110 for that and said any other problems were down > to > her. > I came round and tried to reconnect the cut wires so she could use > the > other sockets in the house and not have to keep running an extension > cable upstairs each time she wanted to use her computer. > Unfortunately > after I re connected the cut cable the extensions were still dead. I > found two wires that were not broken and fitted new master sockets > to > each extension (three). I re wired all of these using the two wires > on > terminals 2 and 5. All the phone points now worked and the broadband > was OK too. The problem I am having is when someone phones in the > line > crackles (sound like static or rustling paper). The strange thing is > if > you make a call out the line is clear. None of these problems were > there > with just the single master socket so I am wondering what I have > done > wrong or what might be causing it. The only thing I can think of is > I > am using the original master socket that was their, could this be at > fault? Any ideas guys? > Thanking you in advance Mark
Yep, there is a fault in the extension wiring which is why the Openreach disconnected them, if you want to fix it start looking at the wiring loom not just randomly stick sockets on the wiring and hope to cure it
Are any cables outside, if so check to see whether they have aged/external covering cracked or missing completely.
Any internal cables running thru door ways, under carpets and such?
As for the charges how much do you think they would have been is the engineer had stayed on site and started faulting on the extensions, remember BT (or any other CP for that matter) do not maintain extensions. It is up to the householder to look after them, like with their electrical wiring, central heating system, water etc.
> Hi Folks, I stumbled upon this forum whilst looking for an answer to my > problem and hoped you might be able to help. Sorry if this has been > covered before, I have tried looking through old posts but the other > questions are not exactly the same as mine.
> A friend had a BT engineer round to her house because she had no > incoming calls. The engineer did something (but not sure what) but did > cut the link from the main master socket to the whole house for all of > the other rooms. He left her with only the main master socket working. > They charged her £110 for that and said any other problems were down to > her. > I came round and tried to reconnect the cut wires so she could use the > other sockets in the house and not have to keep running an extension > cable upstairs each time she wanted to use her computer. Unfortunately > after I re connected the cut cable the extensions were still dead. I > found two wires that were not broken and fitted new master sockets to > each extension (three). I re wired all of these using the two wires on > terminals 2 and 5. All the phone points now worked and the broadband > was OK too. The problem I am having is when someone phones in the line > crackles (sound like static or rustling paper). The strange thing is if > you make a call out the line is clear. None of these problems were there > with just the single master socket so I am wondering what I have done > wrong or what might be causing it. The only thing I can think of is I > am using the original master socket that was their, could this be at > fault? Any ideas guys? > Thanking you in advance Mark
It's a pity you hadn't discovered this Usenet Newsgroup before she called out Openreach and got stung. (Actually you still haven't discovered Usenet, TelecomsBanter doesn't really count ;-)
No matter...
First thing to do is see what is causing the noise. I suspect it is the broadband. Furthermore, I suspect the broadband is being cut off for a little while everytime the phone rings, and the modem or router then tries to resync which often can put a noise on the line. To test this disconnect her modem or router and dial into the line and see if the noise disapears, If it does, let us know how many, and the location, of the ADSL filters she is using.
>> Hi Folks, I stumbled upon this forum whilst looking for an answer to >> my problem and hoped you might be able to help. Sorry if this has >> been covered before, I have tried looking through old posts but the >> other questions are not exactly the same as mine.
>> A friend had a BT engineer round to her house because she had no >> incoming calls. The engineer did something (but not sure what) but >> did cut the link from the main master socket to the whole house for >> all of the other rooms. He left her with only the main master socket >> working. They charged her £110 for that and said any other problems >> were down to her. >> I came round and tried to reconnect the cut wires so she could use >> the other sockets in the house and not have to keep running an >> extension cable upstairs each time she wanted to use her computer. >> Unfortunately after I re connected the cut cable the extensions were >> still dead. I found two wires that were not broken and fitted new >> master sockets to each extension (three). I re wired all of these >> using the two wires on terminals 2 and 5. All the phone points now >> worked and the broadband was OK too. The problem I am having is when >> someone phones in the line crackles (sound like static or rustling >> paper). The strange thing is if you make a call out the line is >> clear. None of these problems were there with just the single master >> socket so I am wondering what I have done wrong or what might be >> causing it. The only thing I can think of is I am using the original >> master socket that was their, could this be at fault? Any ideas guys? >> Thanking you in advance Mark
> It's a pity you hadn't discovered this Usenet Newsgroup before she > called out Openreach and got stung. (Actually you still haven't discovered > Usenet, TelecomsBanter doesn't really count ;-)
> No matter...
> First thing to do is see what is causing the noise. I suspect it is > the broadband. Furthermore, I suspect the broadband is being cut off for a > little > while everytime the phone rings, and the modem or router then tries to > resync which > often can put a noise on the line. To test this disconnect her modem or > router > and dial into the line and see if the noise disapears, > If it does, let us know how many, and the location, of the ADSL > filters she is using.
> Smurf, nice to see you are judging my technical abilities and > knowledge > by the one question I posted.
> Update to my original posting: > The crackle has since disappeared and looks like a fault at the > exchange and not the house. The broadband is working correctly and > so > are the phones.
> Re master sockets on each extension... yes I know it is not the > correct > way to do it but I only had two wires to use as the third was broken > causing the phones to go dead in the first place. Without re wiring > the > house, master sockets was the only option. Either way my friend now > has > a working phone line to all of her rooms, that's all that matters.
> Many thanks to the people who helped and submitted useful postings. > Cheers Mark
> P.S. Smurf, I do know what an ADSL filter is!
Problem is if the cable run is already damaged (ref the broken wire) how long is it going to last using a different pair. Another problem is by using multiple master sockets you will confuse the test head in your local exchange ( for some reason they don't appear to like large capacitance reading on lines) so if your friend phones up with any problem the test will show a problem but probably not the problem your friend is calling about. This will lead to a home visit which will mean charges (I do hope you used a pair and haven't odd legged them, if you have it will hit the BB speed).
Instead of using master sockets at all points why didn't you just use a matching pair to each socket and then use the microfilters to produce the ringing current (it would be cheaper in time and money and wouldn't give any anomalous readings to the test head)
On 15 Nov, 13:30, "kraftee" <kraftee:b&e-cottee.me.uk> wrote:
8><-------------------------
> 'Another problem > is by using multiple master sockets you will confuse the test head in > your local exchange ( for some reason they don't appear to like large > capacitance reading on lines)...'
What's the difference between the extra capacitance caused by a clutch of 1u8 master-LJU capacitors in parallel (through fitting of a clutch of master LJUs) and the extra capacitance introduced by the bell-wire capacitor as fitted on several ADSL filters that may be plugged in? How does the automatic test equipment differentiate: does the ATE look for the combination of the 1u8 ringer capacitor in series with the 470K master LJU resistor across the incoming pair?
Are you in a position to describe how the automatic line-tester works, what it sends out and what it looks for?
> 'Another problem > is by using multiple master sockets you will confuse the test head in > your local exchange ( for some reason they don't appear to like large > capacitance reading on lines)...'
What's the difference between the extra capacitance caused by a clutch of 1u8 master-LJU capacitors in parallel (through fitting of a clutch of master LJUs) and the extra capacitance introduced by the bell-wire capacitor as fitted on several ADSL filters that may be plugged in?
Multiple master sockets on a line are wrong, but there again, I would argue that multiple ADSL filters on a line is equally wrong.
> On 15 Nov, 13:30, "kraftee" <kraftee:b&e-cottee.me.uk> wrote:
> 8><------------------------- >> 'Another problem >> is by using multiple master sockets you will confuse the test head >> in >> your local exchange ( for some reason they don't appear to like >> large >> capacitance reading on lines)...'
> What's the difference between the extra capacitance caused by a > clutch > of 1u8 master-LJU capacitors in parallel (through fitting of a > clutch > of master LJUs) and the extra capacitance introduced by the > bell-wire > capacitor as fitted on several ADSL filters that may be plugged in? > How does the automatic test equipment differentiate: does the ATE > look > for the combination of the 1u8 ringer capacitor in series with the > 470K master LJU resistor across the incoming pair?
> Are you in a position to describe how the automatic line-tester > works, > what it sends out and what it looks for?
> Just curious...
All I need to know is it bollocks up the results, which it does every time.
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