Has anyone bought anything from Thomann recently? I've bought stuff in the past with no problems, but ordered some things from stock in May, and haven't received anything yet. I have tried emailing a couple of times over the last 2 weeks, but haven't even received a reply to my emails. Was hoping to hear other experiences before hitting the international phone lines ...
On Jul 2, 9:57 am, Bernie Hunt <bernie_n...@tegdown.f9.co.uk> wrote:
> Hi all,
> Has anyone bought anything from Thomann recently? > I've bought stuff in the past with no problems, but ordered some things > from stock in May, and haven't received anything yet. > I have tried emailing a couple of times over the last 2 weeks, but > haven't even received a reply to my emails. Was hoping to hear other > experiences before hitting the international phone lines ...
> Cheers, > Bernie
Yes, I ordered a footpedal from them recently. I received an email on Tuesday to say it had been despatched. I haven't seen it yet, although I'm in Cologne (So same country as Thomann) but that's probably just the German Post Office being a pain.
Bear in mind that June / July / August is Holiday season over here, and so a lot of places are short-staffed. There might be an order backlog or something going on.
> Has anyone bought anything from Thomann recently? > I've bought stuff in the past with no problems, but ordered some things > from stock in May, and haven't received anything yet. > I have tried emailing a couple of times over the last 2 weeks, but > haven't even received a reply to my emails. Was hoping to hear other > experiences before hitting the international phone lines ...
> Cheers, > Bernie
I ordered some stuff early June and it came within a week including a bank holiday. I'm in Austria.
Thanks for the replies guys. At least I know they haven't unexpectedly keeled over. Have normally had good customer service from them in the past, so will work through this one.
<death.ferre...@googlemail.com> wrote: >On Jul 2, 9:57 am, Bernie Hunt <bernie_n...@tegdown.f9.co.uk> wrote: >> Hi all,
>> Has anyone bought anything from Thomann recently? >> I've bought stuff in the past with no problems, but ordered some things >> from stock in May, and haven't received anything yet. >> I have tried emailing a couple of times over the last 2 weeks, but >> haven't even received a reply to my emails. Was hoping to hear other >> experiences before hitting the international phone lines ...
>> Cheers, >> Bernie
>Yes, I ordered a footpedal from them recently. I received an email on >Tuesday to say it had been despatched. I haven't seen it yet, >although I'm in Cologne (So same country as Thomann) but that's >probably just the German Post Office being a pain.
>Bear in mind that June / July / August is Holiday season over here, >and so a lot of places are short-staffed. There might be an order >backlog or something going on.
My order arrived on Saturday, so it seems that they're working OK.