On the odd occasion there has been the odd item mising from the A4 delivery receipt the driver gives to you .
Quite often if something is missing then it could only be something like 70p in value and not worth the price of the phone call to complain about it sort of thing .
But in recent weeks i have had a pack of gillette triple shaving blades and today i had a bottle of diet coke delivered to me .
(neither items ordered or paid for)
While i dont use gillettee triple shaving blades or drink diet coke these things have been delivered to me in plastic bags and its only after the delivery driver has gone are these things discovered .
So much in the same way that a tub of clover wasnt delivered to me once then somebody else has ordered and paid for the above items .
What krustov is curious about is what price threshold are you willing to accept when something you ordered and paid for isnt delivered .
On the odd occasion there has been the odd item mising from the A4 delivery receipt the driver gives to you .
Quite often if something is missing then it could only be something like 70p in value and not worth the price of the phone call to complain about it sort of thing .
But in recent weeks i have had a pack of gillette triple shaving blades and today i had a bottle of diet coke delivered to me .
(neither items ordered or paid for)
While i dont use gillettee triple shaving blades or drink diet coke these things have been delivered to me in plastic bags and its only after the delivery driver has gone are these things discovered .
So much in the same way that a tub of clover wasnt delivered to me once then somebody else has ordered and paid for the above items .
What krustov is curious about is what price threshold are you willing to accept when something you ordered and paid for isnt delivered .
- £1 - £2 - £3 - £4 - £5
I wouldn't let any of those supermarket giants get away with even a quid if my delivery was short!
On Wed, 15 Oct 2008 19:21:54 +0200, Martin <m...@address.invalid> wrote: >On Wed, 15 Oct 2008 17:41:51 +0100, Sir Krustov <webmas...@cannabisaware.co.uk> >wrote:
>><uk.media.tv.misc> >><Commander Gideon> >><Wed, 15 Oct 2008 17:13:55 +0100> >><gd54tr$dh...@registered.motzarella.org>
>>> What krustov is curious about is what price threshold are you willing to >>> accept when something you ordered and paid for isnt delivered .
>>> - £1 >>> - £2 >>> - £3 >>> - £4 >>> - £5
>>> I wouldn't let any of those supermarket giants get away with even a quid if >>> my delivery was short!
>Nor me.
Nor me . If it's missing I want a refund ..anyway you don't need to phone .You can e-mail them
And as for stuff that you get that you didn't order I keep it .It's only happened twice
> > I wouldn't let any of those supermarket giants get away with even a quid if > > my delivery was short!
> But the people who work in supermarkets are only human like you and me > and 100% perfection 100% of the time cant be expected from them .
> Or perhaps you are saying that you yourself are 100% perfect and have > never made a single mistake in your entire lifetime .
> And if you do admit that you yourself arnt 100% perfect - then why do > you expect others to be what you yourself arnt .
Often there'll be one or two things that happen to be 'not available' at the time of delivery, and I'll either nip down later in the week or ask a relative if they're going before me. I haven't asked for a delivery charge refund for these.
I haven't either, a few times when things have actually been missing or I've been wrongly charged (eg. I bought four packs of cheese and they'd used the same price for all 4, so I asked for a partial refund on the ones they'd overcharged me on)
However, a couple of times in a few years they've missed a huge chunk of stuff (recently, all the 'fridge' stuff was missing - an odd name since some of it's for the freezer). First time this happened I asked them to deliver it the next day but the guy ended up coming after 10pm which was ridiculous so this time I asked just to refund it and I went down myself (both times I got the delivery charge refunded). Trouble is, I order so much stuff that I just take it all in (as it'd take 3 times as long to go through it all while the guy's there - and this is such a rarity) so I just didn't notice.
Another time I asked for a delivery charge refund when they forgot the bread. They claimed it wasn't available, but I list my alternative request as 'any medium 800g white loaf' and, quite frankly, when I went in the next day - and any time I've been in - there's fucking hundreds of them. It's something of which you do not simply run out. Even Asda admitted it was a basic staple food when it happened once with them, and they even showed surprise saying how it's not on because if they did that to a pensioner who couldn't get out...
This time, Tesco gave me the delivery refund as "a gesture of goodwill". Hmmm....
>> > I wouldn't let any of those supermarket giants get away with even a quid if >> > my delivery was short!
>> But the people who work in supermarkets are only human like you and me >> and 100% perfection 100% of the time cant be expected from them .
>> Or perhaps you are saying that you yourself are 100% perfect and have >> never made a single mistake in your entire lifetime .
>> And if you do admit that you yourself arnt 100% perfect - then why do >> you expect others to be what you yourself arnt .
>Often there'll be one or two things that happen to be 'not available' >at the time of delivery, and I'll either nip down later in the week or >ask a relative if they're going before me. I haven't asked for a >delivery charge refund for these.
Well you wouldn't would you if you only missed out on 1 or 2 things
>I haven't either, a few times when things have actually been missing >or I've been wrongly charged (eg. I bought four packs of cheese and >they'd used the same price for all 4, so I asked for a partial refund >on the ones they'd overcharged me on)
That's quite reasonable
>However, a couple of times in a few years they've missed a huge chunk >of stuff (recently, all the 'fridge' stuff was missing - an odd name >since some of it's for the freezer). First time this happened I asked >them to deliver it the next day but the guy ended up coming after 10pm >which was ridiculous
I think Tesco deliver to 2300 Hrs
>so this time I asked just to refund it and I went >down myself (both times I got the delivery charge refunded). Trouble >is, I order so much stuff that I just take it all in (as it'd take 3 >times as long to go through it all while the guy's there - and this is >such a rarity) so I just didn't notice.
I don't check whats there until after the guys gone .You can't expect him/her to hang aroun at each delivery
>Another time I asked for a delivery charge refund when they forgot the >bread. They claimed it wasn't available, but I list my alternative >request as 'any medium 800g white loaf' and, quite frankly, when I >went in the next day - and any time I've been in - there's fucking >hundreds of them. It's something of which you do not simply run out. >Even Asda admitted it was a basic staple food when it happened once >with them, and they even showed surprise saying how it's not on >because if they did that to a pensioner who couldn't get out...
>This time, Tesco gave me the delivery refund as "a gesture of >goodwill". Hmmm....
I've never managed to get Tesco to refund a delivery charge .
> This time, Tesco gave me the delivery refund as "a gesture of > goodwill". Hmmm....
I hate that 'gesture of goodwill' crap companies come out with, you hear it a lot on 'Watchdog' type programmes. I think it's really patronising. It basically means 'We still think we're right and you're wrong and accept no liability for what we did. However in order to make you go away, we'll pay up.' It's making out that the person complaining is the one causing all the trouble and the company is being all professional by coming up with a resolution to the problem.
> > > I wouldn't let any of those supermarket giants get away with even a quid if > > > my delivery was short!
> > But the people who work in supermarkets are only human like you and me > > and 100% perfection 100% of the time cant be expected from them .
> > Or perhaps you are saying that you yourself are 100% perfect and have > > never made a single mistake in your entire lifetime .
> > And if you do admit that you yourself arnt 100% perfect - then why do > > you expect others to be what you yourself arnt .
> Often there'll be one or two things that happen to be 'not available' > at the time of delivery, and I'll either nip down later in the week or > ask a relative if they're going before me. I haven't asked for a > delivery charge refund for these.
> I haven't either, a few times when things have actually been missing > or I've been wrongly charged (eg. I bought four packs of cheese and > they'd used the same price for all 4, so I asked for a partial refund > on the ones they'd overcharged me on)
What you say could be true but there is also the fact that no matter what somebody does or doesnt do there will always be x percent of errors as people arnt computers .
<uk.media.tv.misc> <Col> <Wed, 15 Oct 2008 20:03:25 +0100> <vuudnf2MVJ5voGvVnZ2dnUVZ8rCdn...@bt.com>
> I hate that 'gesture of goodwill' crap companies come out with, > you hear it a lot on 'Watchdog' type programmes. I think it's > really patronising. It basically means 'We still think we're right > and you're wrong and accept no liability for what we did. > However in order to make you go away, we'll pay up.' > It's making out that the person complaining is the one causing > all the trouble and the company is being all professional by > coming up with a resolution to the problem.
How are companys supposed to know what or where a problem is if people dont complain to them .
