default printer issue - Propalms

Message from discussion default printer issue

Kris Clarke

More options 13 May, 12:27

From: "Kris Clarke" <kcla...@birdstairs.ca>

Date: Wed, 13 May 2009 08:27:23 -0300

Local: Wed 13 May 2009 12:27

Subject: RE: default printer issue

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Thanks for the response; I was beginning to think there was no one from
Propalms watching this site.

I went back to the re-seller / support people on this issue due to the
response time. The issue got more complex as I started following the steps
that were given to me. In the end, they have taken it back to Propalms for
them to recreate the error and to find a fix. It has been a week since it
has gone that route.

The support people I was in contact with told me to just install hyperprint
and a few other little things. Which I did and the print error is somewhat
gone. I still get a screen with "xxx printer cannot connect; your default
printer is now xxx". The funny thing is that I can never get hyperprint to
be the default. Then I have a huge issue with one system that has vista
installed (I am running XPP), and she gets a huge error screen that after a
few hundred clicks she might get something.

If you would like the emails sent between me and the "local" support people,
I can send them to you. They have screen shots and a breakdown of our
network, along with what we have tried so far.

Kris

-----Original Message-----
From: Propalms@googlegroups.com [mailto:Propalms@googlegroups.com] On Behalf

Of Brandonw
Sent: Tuesday, May 12, 2009 6:48 PM
To: Propalms
Subject: Re: defalt printer issue

Yes, in order to get HyperPrint printer option, you will have to
install Propalms App role on the SQL server. That way HyperPrint will
be installed on that server. Let me know if that answers your
questions.

Brandon Watson
Propalms Engineer

On 30 Apr, 06:24, Kris Clarke <KCLA...@BIRDSTAIRS.CA> wrote:
> We are in the middle of moving from 2003 servers to 2008 servers. In
> the 2008 family, we have a SQL and a APP/TS server. We have gone ahead
> and installed Propalms ver. 6 on the TS 2003 server and the app/ts
> 2008 server, but not the SQL server.

> One of the Apps got installed on the wrong server (don't ask why), so
> it is sitting on the SQL server. I was able to join the SQL server to
> the group of servers in Propalms and was able to push the app out to
> desktops.

> My issue is that when you sign in to the app on the SQL server, a
> screen will pop up telling you that your defalt printer has been
> changed. It ususally changes to one on the server. Hyperprint is not
> one of the choices.

> Do I have to install propalms on the SQL to get the local window
> printers to work?

> thanks in advance,
> Kris Clarke

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