Propalms Google Group

Spammers, phishers and malware merchants in this group

2009-12-15T15:59:37Z

If anyone from Propalms is reading this, can this group please be
changed from a "public" to a "restricted" group to prevent the malware
merchants and spammers from peddling their wares.

Genuine Propalms users/sys admins or trial users could then get access
to the group (be invited) by Propalms themselves.

Propalms Servers working fine but show server status offline

2009-12-11T15:33:18Z

Hey all,

I'm trying to work out how propalms handles its checks to see if
servers and roles are running.

I've got servers in a farm which have decided to report themselves as
offline but work perfectly fine, so I am assuming its permissions to
update role status somewhere.

anyone know where I should start looking before I get annoyed enough

Re: Display issues

2009-11-03T15:47:16Z

Try to change how the application launches.. Go to Manage | Connection
Settings. Change the display to full screen instead of what it is now.
That is where your clients are getting the display size from. I would
start there..

This is a test

2009-11-02T19:50:58Z

This is just a test message
Delete it pls

Display issues

2009-10-02T16:25:20Z

We have a couple of users here running at a higher display,1280x1024.
When they work within an application and then minimize it they are
getting a double set of scrollbars on the right side and the bottom. At
least that is what it looks like to them in Excel. What it looks like
to me is the application is launching and trying to use more display

connections missing in management console

2009-09-28T08:08:32Z

Hy guys,

I've installed a new server in my farm, fresh win 2k3 r2 sp2
installation, fresh Propalms 5 installation, patch for sp2 installed,
all works fine but.... one of the user cannot see his connesction in
launcpad/connections page, and I cannot see that connection in
canaveral/console/monitor/conn ections. All others users are displayed

Re: load balancer options

2009-09-15T14:26:21Z

ok, thanks to all of you.

We did another way, installing another old server ( :-\ ) same type
and same dual cpu.
But I'll try anyway the vm, then I'll tell you the results.

Thanks!

Massimo

RE: Server going off line

2009-09-10T17:02:07Z

Sorry, I am in Canada. Otherwise we would be talking!

Kris

-----Original Message-----
Of Brandon
Sent: Thursday, September 10, 2009 1:28 PM
To: Propalms

Kris - Hey no problem. Yeah, it was fantastic to get away for awhile.
Are you in the US? If so, you should be going through us (Tridex) for

Re: Reconnecting issue

2009-09-10T16:37:58Z

Ivailo,
In my personal opinion, i would ensure that you do not have any
network connection drops within your environment. That can cause
problems everywhere and not just with propalms. It kind of seems like
the role might actually be going down. Which means your web server is
losing connectivity to your database. Unless, of course, it is on the

Re: Server going off line

2009-09-10T16:27:44Z

Kris - Hey no problem. Yeah, it was fantastic to get away for awhile.
Are you in the US? If so, you should be going through us (Tridex) for
support. If not, hopefully propalms is doing a good job for you guys.
They are very good over there and i dont suspect them not being able
to help you out. Yeah, it seems that there are some quirks in propalms

RE: Server going off line

2009-09-09T16:54:54Z

Thanks Brandon. I hope it was a good vacation! We ended breaking down and
buying support. They have most of the issues resolved, but it took them 20
hours! There is just one little issue left with TSE licenses and I think I
will be able to leave Propalms land for a while.

That is the thing about it, once it is up and running, there are next to no

Re: Server going off line

2009-09-09T14:39:24Z

Kris - Sorry it toook me so long to reply. Was on vacation for a week.
I assume you tried rebooting the x64 server. I would probably just try
and remove the LB role off the 2008 server. Keep it on your main
server and let that handle that role for your test server. Usually
this error is directly related to problems with the LB role. So

Re: load balancer options

2009-09-09T14:33:23Z

Massimo,
The best thing to do is change the Load Balancer options. If you open
the console and go to Options | Load Balancer, you will see that
Propalms is most likely basing its model upon unlimited Memory and
CPU. In your case, i would uncheck the CPU option and just leave it as
memory. That way, it doesnt matter how much CPU one server has over

Reconnecting issue

2009-09-08T17:59:20Z

Hello,
I'm running TSE 6.0 on a single server. I'm having the following issue:
When the network connection goes down for few seconds the client doesn't
reconnect.
The first screenshot shows when the connection is down. The second shows
when the connection comes back. And the third shows when it times out

Re: load balancer options

2009-09-08T15:10:25Z

P.S. You mention the new server is dual CPU - but aren't the Xeon 3200
series Quad core processor's ? In which case, I'd just see what the
Load Balancer makes of it before hacking about with your old machines !

Re: load balancer options

2009-09-08T15:06:53Z

Hi Massimo

You could try turning off HT once the new servers are online. If you
only had one HT processor, it might be an issue, but Windows only uses
a single kernel to distinguish between a single processor, single
core, non-HT
and any server that has more than one processor or one core, virtual

load balancer options

2009-09-07T11:05:02Z

Hy guys,

we want to add a new applications server to our Propalms, and we were
wondering about the load balancer options. We have 2 old servers dual
cpu 2,8 GHz with HT (yes I know, bad idea...), so the load balancer
think 4 cpu X 2,8 GHz = 12,2 GHz total. A new X3200 dual cpu 2,2 GHz
and no HT will be seen 2 X 2,2 GHz = 4,4 GHz, so the load balancer

Re: New Support Site

2009-08-24T13:25:14Z

THANKS!!!!

The site looks like it has a lot of information, information that was
lacking. What is eveyone else's thoughts?

Kris

New Support Site

2009-08-24T13:16:54Z

All,

I work for Propalms.

We understand the issues you have been facing. We are committed to
continuously improve our support offerings and be a competitive
alternative to Citrix in terms of both features, stability and
support.

We have recently launched a new support site with a link to it from

Server going off line

2009-07-27T16:55:53Z

Monday last week (July 20th) as people were trying to log on to our
app via Propalms they were getting the following screen: “an error
occurred while launching the application. The Propalms TSE System is
not up and running as yet. Please try again later.”

I rebooted the 2003 (32 bit) servers and everything worked fine,

RE: shadow

2009-06-24T11:13:24Z

Thanks for getting back. I was actually hoping that the shadow feature would
work to see the desktop. While I try to use windows remote assistance, it
does not work all the time. And seeing where we only push 2-3 apps via
Propalms and most of my problems are windows based, this only work with a
1/3 of the problems.

Re: shawdow

2009-06-24T08:44:10Z

Most of my users access Propalms at a remote office (permanently
connected via VPN) so I find it easier to use Dameware Remote Control
to take control of their desktops. The great thing about Dameware is
that as long as you have admin rights on the workstation, it installs
the client automatically.

Re: shawdow

2009-06-23T15:27:52Z

The Shadow feature works FANTASTIC, if you are an admin. There is a
catch-22 though, and that is you can ONLY shadow the Propalms session.
So only the application the user is running, will you be able to see.
You will NOT be able to see their desktop, unless you publish Windows
Desktop to a server and that is what you are shadowing, but you will

Re: SUPPORT

2009-06-23T11:26:02Z

Kris,

I couldn't agree with you more. I'm a fairly technical guy and i'm
fairly happy to trawl through forums or manuals to try and find things
out for myself. I don't expect Propalms Support to be at my beck and
call for every minor issue.

And if I need help with a specific requirement i'm more than happy to

shawdow

2009-06-22T19:21:18Z

Has anyone used the shadow feature?
Is it as simple as going to the console clicking on the user and
shawdowing them?

I have staff in branches and some times the remote assistance in
windows does not work as well as it should. I was wondering if this
would be the answer or should I invest in something like "pcanywhere"?

SUPPORT

2009-06-22T12:14:41Z

Good day,
I would not say that I am generally unhappy, but I have been watching this
group for several months and have seen very little support for people that
have issues, I being one of them. There is one person, Brandon (whom I have
thanked many times!), who has been of great help to many on this group, but

Re: Slow Logon

2009-06-19T09:55:59Z

Kris,

I am sorry to hear that you are generally not happy and have
outstanding issues.

I see you do not have a support agreement with us and we would be
happy to discuss this.

Claire.

Propalms

Re: Slow Logon

2009-06-19T09:25:24Z

Hi Brandon,

Thanks for your response.

Remote users connect via https:// where they are initially prompted to
login.

443 is NAT'd through my firewall to my single Propalms server which is
on the trusted network.

443 is the only port open.

My server has the following roles: web; load balancer; application &

Re: SERVER 2008 UPDATE

2009-06-17T21:10:09Z

Kris,
I would suggest two things:
-One being that one of the updates was possibly be to RDP. I would try
to re-downloading the Propalms Connection Manager on the server.
-The other is to try and roll-back the updates one by one to see which
one messed up the server.

Let me know if the PCM re-install works, if not let me know which KB

Re: Application launched but no systray Icon

2009-06-17T21:04:18Z

Propalms is currently looking into this. At this point there is no way
for Propalms to redirect the Systray icon to the client desktop. One
of our customers is wondering this same thing. If I hear a response
from them, I will most certainly let you know.

Thanks,
Brandon

Re: Slow Logon

2009-06-17T21:00:17Z

Chris,
Due to the fact you are going through HTTPS, this will slow your
sessions down. Do you have an SPR or DMZ server? If so, coming from
the outside over HTTPS will take some time, but generally not more
than a minute. My advice to you is to put your applications into
Folders, this will ease the publishing of desktop icons. If you are

SERVER 2008 UPDATE

2009-06-16T17:59:46Z

Our 2 2008 servers got the following security updates and it looks
like after they were re-booted they might of take out Propalms. When I
click on the icon for one of the programs installed on the 2008 server
I get a warning screen that the application server cannot be found.
The updates were:
Kb961501

RE: Terminal Services Client Access License Error

2009-06-03T18:22:26Z

Kris

-----Original Message-----
Of UnderTheHill
Sent: Wednesday, June 03, 2009 1:58 PM
To: Propalms
No problem. We ran into this issue several years ago. Then it would no
longer work, and then we had to deal with the CALs. We are device based as
well.

Kris,

Thank You!

The registry fix did the trick.

Re: Terminal Services Client Access License Error

2009-06-03T16:58:29Z

Kris,

Thank You!

The registry fix did the trick.

It wasn't a TS problem since the server was set for per device instead
of per user and this week, we have a half the office traveling for a
major conference, so there definitely were TS CALS available that
wasn't being used.

RE: Terminal Services Client Access License Error

2009-06-02T14:55:09Z

We have had the same error, and there was 2 ways to fix the issue:
1) you need to do the following steps: LICENSE ERROR:
Go to "RUN" and type"REGEDIT" then look for the following:-H+KEY LOCAL
MACHINE
Then:-SOFTWARE
Then:-MICROSOFT
Then:-MSLICENSING
Then:-STORE
then:-LICENSE 000 this you will need to <delete>

Terminal Services Client Access License Error

2009-06-02T14:45:29Z

Hello,

Hope someone can give some insight and maybe help. We are using
ProPalms TSE Version: 6.0.0, Build: 1252. One of my users has been
having an issue.

Starting yesterday, when she tries to launch an application in
ProPalms, she receives the following message:

An error occured while launching the application. The launch failed

Application launched but no systray Icon

2009-05-27T18:05:35Z

We have an app that requires a systray icon. Is there any way to get
propalms to allow the running the systray icon for the app on the
client machine. We are running TSE 6.0 on a 2008 x64 terminal server.

RE: UniPrintServer611Propalms.msi

2009-05-25T14:28:21Z

You do not use uniprint anymore, they use hyperrpint.

Kris

-----Original Message-----
Of rwany
Sent: Monday, May 25, 2009 11:04 AM
To: Propalms

Hello,
I cannot install UniPrintServer611Propalms on my X64 2003 server
The display message is:

UniPrint Server 6.1 for Propalms TSE -- UniPrint Server 6.1 for

Re: default printer issue

2009-05-14T15:19:47Z

Yeah, we do not tell our users about this group. It used to be
monitored by a Propalms Engineer in India, but he also has gotten too
busy. Also, they figure everybody should go through the appropriate
chains (IE-Reseller, distributor, etc..). Owen is the owner of
Propalms and his main focus is to make 6.0 work better, so I doubt

RE: default printer issue

2009-05-14T12:10:26Z

I have been in contact with the reseller in Canada and getting some support
from them. When I was talking to one of the sales guys, told him what I
thought about Propalms and this group (that it was a waste of time to push
end users to a group that Propalms does not even watch). He said that he was

Re: default printer issue

2009-05-13T15:35:25Z

Yeah, I used to Monitor this awhile ago, but have been fairly busy. I
hope to be around more so I can try and help people out. I am actually
with Tridex Systems, we are the distributor for the US. I may not know
everything, but have an abundance of knowledge already.

I would try to turn off Printing in your Connection Settings. That way

RE: default printer issue

2009-05-13T11:27:23Z

Thanks for the response; I was beginning to think there was no one from
Propalms watching this site.

I went back to the re-seller / support people on this issue due to the
response time. The issue got more complex as I started following the steps
that were given to me. In the end, they have taken it back to Propalms for

Re: defalt printer issue

2009-05-12T21:48:11Z

Yes, in order to get HyperPrint printer option, you will have to
install Propalms App role on the SQL server. That way HyperPrint will
be installed on that server. Let me know if that answers your
questions.

Brandon Watson
Propalms Engineer

Re: What ports need to be opened?

2009-05-12T21:40:43Z

Ports 80, 443, 3389 and 4660 need to be open from the DMZ to the
internall Web/App server. If you are having issues launching
externally, make sure you have created a Connection Setting that has
the setting 'Enable DMZ-SPR' set to 'On'. You can either change your
'LAN Settings' CS or you can create an external and internal Client

Re: Dual monitors

2009-05-12T21:34:47Z

Propalms uses the /span option that comes with RDP. This is the only
way to get Dual Monitor functionality with Propalms. This is hoping to
be changed when RDP gets changed, which should be with the release of
2008 R2.

Brandon Watson
Propalms Engineer

Dual monitors

2009-05-05T21:23:19Z

Has anyone had any luck with supporting dual monitors with ProPalms? I
had my PC setup to span both monitors for a while but that got really
messy and made the maximize button pretty worthless. I know I was
playing around with SplitView in our VMware VDI environment and that
worked pretty slick. Did not see it work that well with ProPalms.

Re: 2008 x64 TSE6 printer redirection

2009-05-02T15:25:54Z

it looks like i have an answer. There is a program FTP'ed to me. I
will run it on monday to see if it will work. If you send me your
email, I can foward it to you.

Kris

RE: 2008 x64 TSE6 printer redirection

2009-04-30T16:34:40Z

That is the issue I am working on now. It seems that the "default" printer
changes to the local printer on the server. But you cannot access your local
windows printer attached to the computer.

What you need is "hyperprint" installed on the app server (I am guessing).
This "printer" is installed on the 2003 ts server and not on the 2008

2008 x64 TSE6 printer redirection

2009-04-30T15:27:43Z

Printer redirection is not working through PP6. There are no error
messages in the event logs. A rdp session to the terminal server will
redirect printers if it is specified in the MSTSC resources tab.

Re: 2008 x64 TSE6 apps do not launch

2009-04-30T15:15:01Z

Thanks, that did it.