We recently purchased a new computer that had XP already installed. If we try to add a printer we get an error message that says "Operation could not be completed".
When we got this computer, there was no XP disk? Should I go back to the store and try to get one, or is there another way to fix problems in XP with out the disk?
Interesting. I assume you get the error when installing *any* printer. Can you try the following: from the start menu, select "Run...". Enter "cmd /k del %windir%\inf\printupg.pnf" (which deletes printupg.pnf which is the binary version of printupg.inf, which will be automatically regenerated when needed). I've seen this binary version getting corrupted before.
Please let us know whether that fixes the problem. If not, please provide further details, what printer, what driver and on what port. Thanks,
Robert
-- This posting is provided "AS IS" with no warranties, and confers no rights. Any opinions or policies stated within are my own and do not necessarily constitute those of my employer. I reside in Washington, USA, where Title 19 declares that sending me Unsolicited Commercial Email (IOW: spam) can result in a $500 fine. Harvesting of this address for purposes of bulk email is explicitly prohibited.
"Stan Hudecki" <shude...@shaw.ca> wrote in message
> We recently purchased a new computer that had XP already installed. If we > try to add a printer we get an error message that says "Operation could not > be completed".
> When we got this computer, there was no XP disk? Should I go back to the > store and try to get one, or is there another way to fix problems in XP with > out the disk?
> Interesting. I assume you get the error when installing *any* printer. Can > you try the following: from the start menu, select "Run...". Enter "cmd /k > del %windir%\inf\printupg.pnf" (which deletes printupg.pnf which is the > binary version of printupg.inf, which will be automatically regenerated when > needed). I've seen this binary version getting corrupted before.
> Please let us know whether that fixes the problem. If not, please provide > further details, what printer, what driver and on what port. Thanks,
> Robert
> -- > This posting is provided "AS IS" with no warranties, and confers no rights. > Any opinions or policies stated within are my own and do not necessarily > constitute those of my employer. I reside in Washington, USA, where Title 19 > declares that sending me Unsolicited Commercial Email (IOW: spam) can result > in a $500 fine. Harvesting of this address for purposes of bulk email is > explicitly prohibited.
> "Stan Hudecki" <shude...@shaw.ca> wrote in message > news:e$CLPnB3BHA.2400@tkmsftngp02... > > We recently purchased a new computer that had XP already installed. If we > > try to add a printer we get an error message that says "Operation could > not > > be completed".
> > When we got this computer, there was no XP disk? Should I go back to the > > store and try to get one, or is there another way to fix problems in XP > with > > out the disk?
Robert, I have a different (maybe similar) problem... In XP Pro when I install some security updates from the Windows Update site, I find that the printers I previously had installed and working disappear from the "Printers and Faxes" page. Then I cannot add a printer as the Add a Printer Wizard does not start. Word, Excel etc do find the printers and can print fine, but programs such as Outlook Express which only print to the default printer, cannot print. I can only fix this by reinstalling XP and teling setup to Repair the existing installation. Then after all is done, I get my printers back in the Printers and Faxes "folder" - by the way where in heavens is it ? By Repairing my XP, I can print, but I lose my security updates ! Please help, I tried booting without any startup programs, doing the upgrade, re-starting without any startup progs... but again no printers & back to square one. Please help Victor Brandao
> Interesting. I assume you get the error when installing *any* printer. Can > you try the following: from the start menu, select "Run...". Enter "cmd /k > del %windir%\inf\printupg.pnf" (which deletes printupg.pnf which is the > binary version of printupg.inf, which will be automatically regenerated when > needed). I've seen this binary version getting corrupted before.
> Please let us know whether that fixes the problem. If not, please provide > further details, what printer, what driver and on what port. Thanks,
> Robert
> -- > This posting is provided "AS IS" with no warranties, and confers no rights. > Any opinions or policies stated within are my own and do not necessarily > constitute those of my employer. I reside in Washington, USA, where Title 19 > declares that sending me Unsolicited Commercial Email (IOW: spam) can result > in a $500 fine. Harvesting of this address for purposes of bulk email is > explicitly prohibited.
> "Stan Hudecki" <shude...@shaw.ca> wrote in message > news:e$CLPnB3BHA.2400@tkmsftngp02... > > We recently purchased a new computer that had XP already installed. If we > > try to add a printer we get an error message that says "Operation could > not > > be completed".
> > When we got this computer, there was no XP disk? Should I go back to the > > store and try to get one, or is there another way to fix problems in XP > with > > out the disk?
This sounds like a bunch of completely unrelated issues to me. Basically, whenever you see all printers disappearing from the printers folder and the Add Printer Wizard not starting (you should get an error message, BTW), that means the spooler service crashed. Restart it through the "Services" applet or from the command line using "net start spooler", then refresh the printers folder, which can be accessed through the control panel. I have no idea why you claim the OE only prints to the default printer - it brings up the common print dialog which lets you select the printer.
All that said: which security fixes are we talking about here ?
-- This posting is provided "AS IS" with no warranties, and confers no rights. Any opinions or policies stated within are my own and do not necessarily constitute those of my employer. I reside in Washington, USA, where Title 19 declares that sending me Unsolicited Commercial Email (IOW: spam) can result in a $500 fine. Harvesting of this address for purposes of bulk email is explicitly prohibited.
"Victor Brandao" <vbran...@intbussol.com> wrote in message
> Robert, > I have a different (maybe similar) problem... In XP Pro when I install some > security updates from the Windows Update site, I find that the printers I > previously had installed and working disappear from the "Printers and Faxes" > page. Then I cannot add a printer as the Add a Printer Wizard does not > start. > Word, Excel etc do find the printers and can print fine, but programs such > as Outlook Express which only print to the default printer, cannot print. > I can only fix this by reinstalling XP and teling setup to Repair the > existing installation. Then after all is done, I get my printers back in > the Printers and Faxes "folder" - by the way where in heavens is it ? > By Repairing my XP, I can print, but I lose my security updates ! > Please help, I tried booting without any startup programs, doing the > upgrade, re-starting without any startup progs... but again no printers & > back to square one. > Please help > Victor Brandao
> "Robert Orleth [MS]" <rorl...@online.microsoft.com> wrote in message > news:#0sMwHC3BHA.1396@tkmsftngp05... > > Interesting. I assume you get the error when installing *any* printer. Can > > you try the following: from the start menu, select "Run...". Enter "cmd /k > > del %windir%\inf\printupg.pnf" (which deletes printupg.pnf which is the > > binary version of printupg.inf, which will be automatically regenerated > when > > needed). I've seen this binary version getting corrupted before.
> > Please let us know whether that fixes the problem. If not, please provide > > further details, what printer, what driver and on what port. Thanks,
> > Robert
> > -- > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > Any opinions or policies stated within are my own and do not necessarily > > constitute those of my employer. I reside in Washington, USA, where Title > 19 > > declares that sending me Unsolicited Commercial Email (IOW: spam) can > result > > in a $500 fine. Harvesting of this address for purposes of bulk email is > > explicitly prohibited.
> > "Stan Hudecki" <shude...@shaw.ca> wrote in message > > news:e$CLPnB3BHA.2400@tkmsftngp02... > > > We recently purchased a new computer that had XP already installed. If > we > > > try to add a printer we get an error message that says "Operation could > > not > > > be completed".
> > > When we got this computer, there was no XP disk? Should I go back to the > > > store and try to get one, or is there another way to fix problems in XP > > with > > > out the disk?
Robert: It may sound like a bunch of unrelated issues, but for me they are related. I'm not alone as I found another sufferer in another newsgroup. In "microsoft.public.windowsxp.hardware" on 3/16/2002 "I also am having a like problem I did a windows update which included( windows messenger audio update, resuming from stby update, keyboard layout update, and system recovered error message update) Since this update all my printers were deleted and my add a printer wizard will not start--Help someone. Rusty" The printers disappear when critical security updates are done. Since by now there are 9 of them that Widows update says I don't have, I cannot pinpoint which is causing this behaviour, but it started happening when there were much fewer available ones. I don't get an error when attempting to run the add printer wizard. It just does not do anything when you press the "button or link" I tried starting the spool services but to no avail. You are right, Outlook Express asks to which printer it should print, I must have hit the print icon on the toolbar and not the File - Print selection, but when I had no printers in my Printers & Faxes folder, it (Outlook Express) gave an error. The fact that the critical updates cause the printers to disappear and then when re-install with repair makes the printers reappear, made me think that some file was corrupt (after the critical updates) and that the re-install of XP fixed the corrupt file. That was my guess. Please advise and thanks for your reply Victor
> This sounds like a bunch of completely unrelated issues to me. Basically, > whenever you see all printers disappearing from the printers folder and the > Add Printer Wizard not starting (you should get an error message, BTW), that > means the spooler service crashed. Restart it through the "Services" applet > or from the command line using "net start spooler", then refresh the > printers folder, which can be accessed through the control panel. I have no > idea why you claim the OE only prints to the default printer - it brings up > the common print dialog which lets you select the printer.
> All that said: which security fixes are we talking about here ?
> -- > This posting is provided "AS IS" with no warranties, and confers no rights. > Any opinions or policies stated within are my own and do not necessarily > constitute those of my employer. I reside in Washington, USA, where Title 19 > declares that sending me Unsolicited Commercial Email (IOW: spam) can result > in a $500 fine. Harvesting of this address for purposes of bulk email is > explicitly prohibited.
> "Victor Brandao" <vbran...@intbussol.com> wrote in message > news:euH1HSw3BHA.1732@tkmsftngp02... > > Robert, > > I have a different (maybe similar) problem... In XP Pro when I install > some > > security updates from the Windows Update site, I find that the printers I > > previously had installed and working disappear from the "Printers and > Faxes" > > page. Then I cannot add a printer as the Add a Printer Wizard does not > > start. > > Word, Excel etc do find the printers and can print fine, but programs such > > as Outlook Express which only print to the default printer, cannot print. > > I can only fix this by reinstalling XP and teling setup to Repair the > > existing installation. Then after all is done, I get my printers back in > > the Printers and Faxes "folder" - by the way where in heavens is it ? > > By Repairing my XP, I can print, but I lose my security updates ! > > Please help, I tried booting without any startup programs, doing the > > upgrade, re-starting without any startup progs... but again no printers & > > back to square one. > > Please help > > Victor Brandao
> > "Robert Orleth [MS]" <rorl...@online.microsoft.com> wrote in message > > news:#0sMwHC3BHA.1396@tkmsftngp05... > > > Interesting. I assume you get the error when installing *any* printer. > Can > > > you try the following: from the start menu, select "Run...". Enter "cmd > /k > > > del %windir%\inf\printupg.pnf" (which deletes printupg.pnf which is the > > > binary version of printupg.inf, which will be automatically regenerated > > when > > > needed). I've seen this binary version getting corrupted before.
> > > Please let us know whether that fixes the problem. If not, please > provide > > > further details, what printer, what driver and on what port. Thanks,
> > > Robert
> > > -- > > > This posting is provided "AS IS" with no warranties, and confers no > > rights. > > > Any opinions or policies stated within are my own and do not necessarily > > > constitute those of my employer. I reside in Washington, USA, where > Title > > 19 > > > declares that sending me Unsolicited Commercial Email (IOW: spam) can > > result > > > in a $500 fine. Harvesting of this address for purposes of bulk email is > > > explicitly prohibited.
> > > "Stan Hudecki" <shude...@shaw.ca> wrote in message > > > news:e$CLPnB3BHA.2400@tkmsftngp02... > > > > We recently purchased a new computer that had XP already installed. If > > we > > > > try to add a printer we get an error message that says "Operation > could > > > not > > > > be completed".
> > > > When we got this computer, there was no XP disk? Should I go back to > the > > > > store and try to get one, or is there another way to fix problems in > XP > > > with > > > > out the disk?
This is highly interesting. We haven't seen this in any of our testing, so I'd really like to find out what's going on in your machine.
What printers do you have installed ? Are those network printers or local printers ? If network - what network ? If local - what bus are they connected to (parallel, USB, FireWire, IR ...) ?
When the AddPrinterWizard doesn't start, does that leave anything interesting in the event log ? Is it possible that it starts but for some reason doesn't come into the foreground, IOW is it there if you close all other windows after clicking the link/icon ?
Thanks,
Robert
-- This posting is provided "AS IS" with no warranties, and confers no rights. Any opinions or policies stated within are my own and do not necessarily constitute those of my employer. I reside in Washington, USA, where Title 19 declares that sending me Unsolicited Commercial Email (IOW: spam) can result in a $500 fine. Harvesting of this address for purposes of bulk email is explicitly prohibited.
"Victor Brandao" <vbran...@intbussol.com> wrote in message
> Robert: > It may sound like a bunch of unrelated issues, but for me they are related. > I'm not alone as I found another sufferer in another newsgroup. In > "microsoft.public.windowsxp.hardware" on 3/16/2002 > "I also am having a like problem I did a windows update > which included( windows messenger audio update, resuming > from stby update, keyboard layout update, and system > recovered error message update) Since this update all my > printers were deleted and my add a printer wizard will > not start--Help someone. > Rusty" > The printers disappear when critical security updates are done. Since by > now there are 9 of them that Widows update says I don't have, I cannot > pinpoint which is causing this behaviour, but it started happening when > there were much fewer available ones. > I don't get an error when attempting to run the add printer wizard. It just > does not do anything when you press the "button or link" > I tried starting the spool services but to no avail. > You are right, Outlook Express asks to which printer it should print, I must > have hit the print icon on the toolbar and not the File - Print selection, > but when I had no printers in my Printers & Faxes folder, it (Outlook > Express) gave an error. > The fact that the critical updates cause the printers to disappear and then > when re-install with repair makes the printers reappear, made me think that > some file was corrupt (after the critical updates) and that the re-install > of XP fixed the corrupt file. That was my guess. > Please advise and thanks for your reply > Victor
Robert: Thanks for your interest in this problem so I gladly will continue supplying any additional info you may want (preferably if possible directly by email at vbran...@intbussol.com) By the way the new subject is misleading as it should really say "Windows Update breaks add printer wizard" since it is the Win XP re-install (with repair) the one that fixes the "broken" Add Printer and makes printers re-appear. I had not mentioned this specifically so in the interest of clarity I will (forgive me if it is obvious) - When Win XP re-install completes after about one hour, the printers are back into the "Printers and Faxes" page without resorting to the add printer wiz. I just started the wizard and cancelled it once I saw it was working again. I cancelled it because I did not need to add any printers. It seems that whatever makes the printers disappear (become ghost as Word and most other programs know how to find them) also causes the Add Printer Wizard to stop working. Since I cannot see the printers after Windows Update breaks the "Printers and Faxes" page, I cannot un-install them to try and re-install them. I can delete the Xerox from the Control Panel device manager, but then it does not install properly... I forget exactly what error I get then but it says something like your hardware has a problem and may not work correctly - it doesn't. So the add hardware wiz does start in that case. I tried the net start spooler, but it comes back saying it is already running !
I have two printers installed, both are local and both are parallel. The first one is a Xerox Workcentre 390 connected to LPT1: built in into the motherboard - and if I uninstall it, Win XP will recognize it. The second one is an Epson Stylus Pro ESC/P 2 conected through a SIG II CyberParallel PCI Card configured as LPT2: (Win XP had properly recognized the card and installed its software driver).
When Add printer refuses to do anything, there is no trace that it attempted to start it's really as if the link is dead.
> This is highly interesting. We haven't seen this in any of our testing, so > I'd really like to find out what's going on in your machine.
> What printers do you have installed ? Are those network printers or local > printers ? If network - what network ? If local - what bus are they > connected to (parallel, USB, FireWire, IR ...) ?
> When the AddPrinterWizard doesn't start, does that leave anything > interesting in the event log ? Is it possible that it starts but for some > reason doesn't come into the foreground, IOW is it there if you close all > other windows after clicking the link/icon ?
> Thanks,
> Robert
> -- > This posting is provided "AS IS" with no warranties, and confers no rights. > Any opinions or policies stated within are my own and do not necessarily > constitute those of my employer. I reside in Washington, USA, where Title 19 > declares that sending me Unsolicited Commercial Email (IOW: spam) can result > in a $500 fine. Harvesting of this address for purposes of bulk email is > explicitly prohibited.
> "Victor Brandao" <vbran...@intbussol.com> wrote in message > news:e9dH1Kz3BHA.1340@tkmsftngp05... > > Robert: > > It may sound like a bunch of unrelated issues, but for me they are > related. > > I'm not alone as I found another sufferer in another newsgroup. In > > "microsoft.public.windowsxp.hardware" on 3/16/2002 > > "I also am having a like problem I did a windows update > > which included( windows messenger audio update, resuming > > from stby update, keyboard layout update, and system > > recovered error message update) Since this update all my > > printers were deleted and my add a printer wizard will > > not start--Help someone. > > Rusty" > > The printers disappear when critical security updates are done. Since by > > now there are 9 of them that Widows update says I don't have, I cannot > > pinpoint which is causing this behaviour, but it started happening when > > there were much fewer available ones. > > I don't get an error when attempting to run the add printer wizard. It > just > > does not do anything when you press the "button or link" > > I tried starting the spool services but to no avail. > > You are right, Outlook Express asks to which printer it should print, I > must > > have hit the print icon on the toolbar and not the File - Print selection, > > but when I had no printers in my Printers & Faxes folder, it (Outlook > > Express) gave an error. > > The fact that the critical updates cause the printers to disappear and > then > > when re-install with repair makes the printers reappear, made me think > that > > some file was corrupt (after the critical updates) and that the re-install > > of XP fixed the corrupt file. That was my guess. > > Please advise and thanks for your reply > > Victor
OK, so applications etc. can still print, it's "just" that the printers folder is empty and generally dysfunctional. Hmm. Do any of the other links in the printers folder work (e.g. under "Other Places") ?
You can also start the APW (AddPrinterWizard) from the menu "File...Add Printer" - does that work ? Does the menu item "File... Server Properties" work ?
-- This posting is provided "AS IS" with no warranties, and confers no rights. Any opinions or policies stated within are my own and do not necessarily constitute those of my employer. I reside in Washington, USA, where Title 19 declares that sending me Unsolicited Commercial Email (IOW: spam) can result in a $500 fine. Harvesting of this address for purposes of bulk email is explicitly prohibited.
"Victor Brandao" <vbran...@intbussol.com> wrote in message
> Robert: > Thanks for your interest in this problem so I gladly will continue supplying > any additional info you may want (preferably if possible directly by email > at vbran...@intbussol.com) > By the way the new subject is misleading as it should really say "Windows > Update breaks add printer wizard" since it is the Win XP re-install (with > repair) the one that fixes the "broken" Add Printer and makes printers > re-appear. > I had not mentioned this specifically so in the interest of clarity I will > (forgive me if it is obvious) - When Win XP re-install completes after about > one hour, the printers are back into the "Printers and Faxes" page without > resorting to the add printer wiz. I just started the wizard and cancelled > it once I saw it was working again. I cancelled it because I did not need > to add any printers. It seems that whatever makes the printers disappear > (become ghost as Word and most other programs know how to find them) also > causes the Add Printer Wizard to stop working. Since I cannot see the > printers after Windows Update breaks the "Printers and Faxes" page, I cannot > un-install them to try and re-install them. I can delete the Xerox from the > Control Panel device manager, but then it does not install properly... I > forget exactly what error I get then but it says something like your > hardware has a problem and may not work correctly - it doesn't. So the add > hardware wiz does start in that case. I tried the net start spooler, but it > comes back saying it is already running !
> I have two printers installed, both are local and both are parallel. > The first one is a Xerox Workcentre 390 connected to LPT1: built in into the > motherboard - and if I uninstall it, Win XP will recognize it. > The second one is an Epson Stylus Pro ESC/P 2 conected through a SIG II > CyberParallel PCI Card configured as LPT2: (Win XP had properly recognized > the card and installed its software driver).
> When Add printer refuses to do anything, there is no trace that it attempted > to start it's really as if the link is dead.
> Hope you can help > Victor
> "Robert Orleth [MS]" <rorl...@online.microsoft.com> wrote in message > news:eOFbU5$3BHA.2660@tkmsftngp05... > > This is highly interesting. We haven't seen this in any of our testing, so > > I'd really like to find out what's going on in your machine.
> > What printers do you have installed ? Are those network printers or local > > printers ? If network - what network ? If local - what bus are they > > connected to (parallel, USB, FireWire, IR ...) ?
> > When the AddPrinterWizard doesn't start, does that leave anything > > interesting in the event log ? Is it possible that it starts but for some > > reason doesn't come into the foreground, IOW is it there if you close all > > other windows after clicking the link/icon ?
> > Thanks,
> > Robert
> > -- > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > Any opinions or policies stated within are my own and do not necessarily > > constitute those of my employer. I reside in Washington, USA, where Title > 19 > > declares that sending me Unsolicited Commercial Email (IOW: spam) can > result > > in a $500 fine. Harvesting of this address for purposes of bulk email is > > explicitly prohibited.
> > "Victor Brandao" <vbran...@intbussol.com> wrote in message > > news:e9dH1Kz3BHA.1340@tkmsftngp05... > > > Robert: > > > It may sound like a bunch of unrelated issues, but for me they are > > related. > > > I'm not alone as I found another sufferer in another newsgroup. In > > > "microsoft.public.windowsxp.hardware" on 3/16/2002 > > > "I also am having a like problem I did a windows update > > > which included( windows messenger audio update, resuming > > > from stby update, keyboard layout update, and system > > > recovered error message update) Since this update all my > > > printers were deleted and my add a printer wizard will > > > not start--Help someone. > > > Rusty" > > > The printers disappear when critical security updates are done. Since > by > > > now there are 9 of them that Widows update says I don't have, I cannot > > > pinpoint which is causing this behaviour, but it started happening when > > > there were much fewer available ones. > > > I don't get an error when attempting to run the add printer wizard. It > > just > > > does not do anything when you press the "button or link" > > > I tried starting the spool services but to no avail. > > > You are right, Outlook Express asks to which printer it should print, I > > must > > > have hit the print icon on the toolbar and not the File - Print > selection, > > > but when I had no printers in my Printers & Faxes folder, it (Outlook > > > Express) gave an error. > > > The fact that the critical updates cause the printers to disappear and > > then > > > when re-install with repair makes the printers reappear, made me think > > that > > > some file was corrupt (after the critical updates) and that the > re-install > > > of XP fixed the corrupt file. That was my guess. > > > Please advise and thanks for your reply > > > Victor
Robert: Yes, the "Other Places" links such as control panel etc worked Ok. I had also tried the "File.. Add Printer" as well as the Server Properties and both were dead as a door nail... Victor
> OK, so applications etc. can still print, it's "just" that the printers > folder is empty and generally dysfunctional. Hmm. Do any of the other links > in the printers folder work (e.g. under "Other Places") ?
> You can also start the APW (AddPrinterWizard) from the menu "File...Add > Printer" - does that work ? Does the menu item "File... Server Properties" > work ?
> -- > This posting is provided "AS IS" with no warranties, and confers no rights. > Any opinions or policies stated within are my own and do not necessarily > constitute those of my employer. I reside in Washington, USA, where Title 19 > declares that sending me Unsolicited Commercial Email (IOW: spam) can result > in a $500 fine. Harvesting of this address for purposes of bulk email is > explicitly prohibited.
> "Victor Brandao" <vbran...@intbussol.com> wrote in message > news:uIlJHVJ4BHA.2092@tkmsftngp07... > > Robert: > > Thanks for your interest in this problem so I gladly will continue > supplying > > any additional info you may want (preferably if possible directly by email > > at vbran...@intbussol.com) > > By the way the new subject is misleading as it should really say "Windows > > Update breaks add printer wizard" since it is the Win XP re-install (with > > repair) the one that fixes the "broken" Add Printer and makes printers > > re-appear. > > I had not mentioned this specifically so in the interest of clarity I will > > (forgive me if it is obvious) - When Win XP re-install completes after > about > > one hour, the printers are back into the "Printers and Faxes" page without > > resorting to the add printer wiz. I just started the wizard and cancelled > > it once I saw it was working again. I cancelled it because I did not need > > to add any printers. It seems that whatever makes the printers disappear > > (become ghost as Word and most other programs know how to find them) also > > causes the Add Printer Wizard to stop working. Since I cannot see the > > printers after Windows Update breaks the "Printers and Faxes" page, I > cannot > > un-install them to try and re-install them. I can delete the Xerox from > the > > Control Panel device manager, but then it does not install properly... I > > forget exactly what error I get then but it says something like your > > hardware has a problem and may not work correctly - it doesn't. So the > add > > hardware wiz does start in that case. I tried the net start spooler, but > it > > comes back saying it is already running !
> > I have two printers installed, both are local and both are parallel. > > The first one is a Xerox Workcentre 390 connected to LPT1: built in into > the > > motherboard - and if I uninstall it, Win XP will recognize it. > > The second one is an Epson Stylus Pro ESC/P 2 conected through a SIG II > > CyberParallel PCI Card configured as LPT2: (Win XP had properly recognized > > the card and installed its software driver).
> > When Add printer refuses to do anything, there is no trace that it > attempted > > to start it's really as if the link is dead.
> > Hope you can help > > Victor
> > "Robert Orleth [MS]" <rorl...@online.microsoft.com> wrote in message > > news:eOFbU5$3BHA.2660@tkmsftngp05... > > > This is highly interesting. We haven't seen this in any of our testing, > so > > > I'd really like to find out what's going on in your machine.
> > > What printers do you have installed ? Are those network printers or > local > > > printers ? If network - what network ? If local - what bus are they > > > connected to (parallel, USB, FireWire, IR ...) ?
> > > When the AddPrinterWizard doesn't start, does that leave anything > > > interesting in the event log ? Is it possible that it starts but for > some > > > reason doesn't come into the foreground, IOW is it there if you close > all > > > other windows after clicking the link/icon ?
> > > Thanks,
> > > Robert
> > > -- > > > This posting is provided "AS IS" with no warranties, and confers no > > rights. > > > Any opinions or policies stated within are my own and do not necessarily > > > constitute those of my employer. I reside in Washington, USA, where > Title > > 19 > > > declares that sending me Unsolicited Commercial Email (IOW: spam) can > > result > > > in a $500 fine. Harvesting of this address for purposes of bulk email is > > > explicitly prohibited.
> > > "Victor Brandao" <vbran...@intbussol.com> wrote in message > > > news:e9dH1Kz3BHA.1340@tkmsftngp05... > > > > Robert: > > > > It may sound like a bunch of unrelated issues, but for me they are > > > related. > > > > I'm not alone as I found another sufferer in another newsgroup. In > > > > "microsoft.public.windowsxp.hardware" on 3/16/2002 > > > > "I also am having a like problem I did a windows update > > > > which included( windows messenger audio update, resuming > > > > from stby update, keyboard layout update, and system > > > > recovered error message update) Since this update all my > > > > printers were deleted and my add a printer wizard will > > > > not start--Help someone. > > > > Rusty" > > > > The printers disappear when critical security updates are done. Since > > by > > > > now there are 9 of them that Widows update says I don't have, I cannot > > > > pinpoint which is causing this behaviour, but it started happening > when > > > > there were much fewer available ones. > > > > I don't get an error when attempting to run the add printer wizard. > It > > > just > > > > does not do anything when you press the "button or link" > > > > I tried starting the spool services but to no avail. > > > > You are right, Outlook Express asks to which printer it should print, > I > > > must > > > > have hit the print icon on the toolbar and not the File - Print > > selection, > > > > but when I had no printers in my Printers & Faxes folder, it (Outlook > > > > Express) gave an error. > > > > The fact that the critical updates cause the printers to disappear and > > > then > > > > when re-install with repair makes the printers reappear, made me think > > > that > > > > some file was corrupt (after the critical updates) and that the > > re-install > > > > of XP fixed the corrupt file. That was my guess. > > > > Please advise and thanks for your reply > > > > Victor
Robert: I found the culprit (in my case). I have LANtastic 8.01 installed in my computers and it seems that there is a bug that when you run ... I'll quote their support.... This occurs if you apply any Windows XP service packs or updates after installing LANtastic 8.01. This is a known issue.
Work Around: 1. Rename c:\winnt\system32\printui.dll. (This is an Artisoft file) NOTE: the file may be under c:\windows\system32 or another location depending on your install.
2. Rename c:\winnt\system32\Mprintui.dll to printui.dll (mprintui.dll is the Microsoft version which LANtastic renames upon install)
Actualy what happens is that after the update, the printui.dll gets renamed (clobbered) to Mprintui.dll and what has to be done is in X:\WINDOWS\SYSTEM32 rename Mprintui.dll to printui.dll and copy it also to X:\WINDOWS\SYSTEM32\dllcache. After that step, Add Printers will work, but still no printers. Reboot and voilá, all is OK again. Hoping this might help Victor
> OK, so applications etc. can still print, it's "just" that the printers > folder is empty and generally dysfunctional. Hmm. Do any of the other links > in the printers folder work (e.g. under "Other Places") ?
> You can also start the APW (AddPrinterWizard) from the menu "File...Add > Printer" - does that work ? Does the menu item "File... Server Properties" > work ?
> -- > This posting is provided "AS IS" with no warranties, and confers no rights. > Any opinions or policies stated within are my own and do not necessarily > constitute those of my employer. I reside in Washington, USA, where Title 19 > declares that sending me Unsolicited Commercial Email (IOW: spam) can result > in a $500 fine. Harvesting of this address for purposes of bulk email is > explicitly prohibited.
> "Victor Brandao" <vbran...@intbussol.com> wrote in message > news:uIlJHVJ4BHA.2092@tkmsftngp07... > > Robert: > > Thanks for your interest in this problem so I gladly will continue > supplying > > any additional info you may want (preferably if possible directly by email > > at vbran...@intbussol.com) > > By the way the new subject is misleading as it should really say "Windows > > Update breaks add printer wizard" since it is the Win XP re-install (with > > repair) the one that fixes the "broken" Add Printer and makes printers > > re-appear. > > I had not mentioned this specifically so in the interest of clarity I will > > (forgive me if it is obvious) - When Win XP re-install completes after > about > > one hour, the printers are back into the "Printers and Faxes" page without > > resorting to the add printer wiz. I just started the wizard and cancelled > > it once I saw it was working again. I cancelled it because I did not need > > to add any printers. It seems that whatever makes the printers disappear > > (become ghost as Word and most other programs know how to find them) also > > causes the Add Printer Wizard to stop working. Since I cannot see the > > printers after Windows Update breaks the "Printers and Faxes" page, I > cannot > > un-install them to try and re-install them. I can delete the Xerox from > the > > Control Panel device manager, but then it does not install properly... I > > forget exactly what error I get then but it says something like your > > hardware has a problem and may not work correctly - it doesn't. So the > add > > hardware wiz does start in that case. I tried the net start spooler, but > it > > comes back saying it is already running !
> > I have two printers installed, both are local and both are parallel. > > The first one is a Xerox Workcentre 390 connected to LPT1: built in into > the > > motherboard - and if I uninstall it, Win XP will recognize it. > > The second one is an Epson Stylus Pro ESC/P 2 conected through a SIG II > > CyberParallel PCI Card configured as LPT2: (Win XP had properly recognized > > the card and installed its software driver).
> > When Add printer refuses to do anything, there is no trace that it > attempted > > to start it's really as if the link is dead.
> > Hope you can help > > Victor
> > "Robert Orleth [MS]" <rorl...@online.microsoft.com> wrote in message > > news:eOFbU5$3BHA.2660@tkmsftngp05... > > > This is highly interesting. We haven't seen this in any of our testing, > so > > > I'd really like to find out what's going on in your machine.
> > > What printers do you have installed ? Are those network printers or > local > > > printers ? If network - what network ? If local - what bus are they > > > connected to (parallel, USB, FireWire, IR ...) ?
> > > When the AddPrinterWizard doesn't start, does that leave anything > > > interesting in the event log ? Is it possible that it starts but for > some > > > reason doesn't come into the foreground, IOW is it there if you close > all > > > other windows after clicking the link/icon ?
> > > Thanks,
> > > Robert
> > > -- > > > This posting is provided "AS IS" with no warranties, and confers no > > rights. > > > Any opinions or policies stated within are my own and do not necessarily > > > constitute those of my employer. I reside in Washington, USA, where > Title > > 19 > > > declares that sending me Unsolicited Commercial Email (IOW: spam) can > > result > > > in a $500 fine. Harvesting of this address for purposes of bulk email is > > > explicitly prohibited.
> > > "Victor Brandao" <vbran...@intbussol.com> wrote in message > > > news:e9dH1Kz3BHA.1340@tkmsftngp05... > > > > Robert: > > > > It may sound like a bunch of unrelated issues, but for me they are > > > related. > > > > I'm not alone as I found another sufferer in another newsgroup. In > > > > "microsoft.public.windowsxp.hardware" on 3/16/2002 > > > > "I also am having a like problem I did a windows update > > > > which included( windows messenger audio update, resuming > > > > from stby update, keyboard layout update, and system > > > > recovered error message update) Since this update all my > > > > printers were deleted and my add a printer wizard will > > > > not start--Help someone. > > > > Rusty" > > > > The printers disappear when critical security updates are done. Since > > by > > > > now there are 9 of them that Widows update says I don't have, I cannot > > > > pinpoint which is causing this behaviour, but it started happening > when > > > > there were much fewer available ones. > > > > I don't get an error when attempting to run the add printer wizard. > It > > > just > > > > does not do anything when you press the "button or link" > > > > I tried starting the spool services but to no avail. > > > > You are right, Outlook Express asks to which printer it should print, > I > > > must > > > > have hit the print icon on the toolbar and not the File - Print > > selection, > > > > but when I had no printers in my Printers & Faxes folder, it (Outlook > > > > Express) gave an error. > > > > The fact that the critical updates cause the printers to disappear and > > > then > > > > when re-install with repair makes the printers reappear, made me think > > > that > > > > some file was corrupt (after the critical updates) and that the > > re-install > > > > of XP fixed the corrupt file. That was my guess. > > > > Please advise and thanks for your reply > > > > Victor
LANtastic, huh ? This is *very* interesting, as SFP (system file protection) is specifically designed to keep Windows in a stable configuration even if install software tries to do bad things.
-- This posting is provided "AS IS" with no warranties, and confers no rights. Any opinions or policies stated within are my own and do not necessarily constitute those of my employer. I reside in Washington, USA, where Title 19 declares that sending me Unsolicited Commercial Email (IOW: spam) can result in a $500 fine. Harvesting of this address for purposes of bulk email is explicitly prohibited.
"Victor Brandao" <vbran...@intbussol.com> wrote in message
> Robert: > I found the culprit (in my case). > I have LANtastic 8.01 installed in my computers and it seems that there is a > bug that when you run ... I'll quote their support.... > This occurs if you apply any Windows XP service packs or updates after > installing LANtastic 8.01. This is a known issue.
> Work Around: > 1. Rename c:\winnt\system32\printui.dll. (This is an Artisoft file) > NOTE: the file may be under c:\windows\system32 or another location > depending on your install.
> 2. Rename c:\winnt\system32\Mprintui.dll to printui.dll (mprintui.dll is > the Microsoft version which LANtastic renames upon install)
> Actualy what happens is that after the update, the printui.dll gets renamed > (clobbered) to Mprintui.dll and what has to be done is in > X:\WINDOWS\SYSTEM32 rename Mprintui.dll to printui.dll and copy it also to > X:\WINDOWS\SYSTEM32\dllcache. > After that step, Add Printers will work, but still no printers. Reboot and > voilá, all is OK again. > Hoping this might help > Victor
> "Robert Orleth [MS]" <rorl...@online.microsoft.com> wrote in message > news:Ol0AICL4BHA.2684@tkmsftngp07... > > OK, so applications etc. can still print, it's "just" that the printers > > folder is empty and generally dysfunctional. Hmm. Do any of the other > links > > in the printers folder work (e.g. under "Other Places") ?
> > You can also start the APW (AddPrinterWizard) from the menu "File...Add > > Printer" - does that work ? Does the menu item "File... Server Properties" > > work ?
> > -- > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > Any opinions or policies stated within are my own and do not necessarily > > constitute those of my employer. I reside in Washington, USA, where Title > 19 > > declares that sending me Unsolicited Commercial Email (IOW: spam) can > result > > in a $500 fine. Harvesting of this address for purposes of bulk email is > > explicitly prohibited.
> > "Victor Brandao" <vbran...@intbussol.com> wrote in message > > news:uIlJHVJ4BHA.2092@tkmsftngp07... > > > Robert: > > > Thanks for your interest in this problem so I gladly will continue > > supplying > > > any additional info you may want (preferably if possible directly by > email > > > at vbran...@intbussol.com) > > > By the way the new subject is misleading as it should really say > "Windows > > > Update breaks add printer wizard" since it is the Win XP re-install > (with > > > repair) the one that fixes the "broken" Add Printer and makes printers > > > re-appear. > > > I had not mentioned this specifically so in the interest of clarity I > will > > > (forgive me if it is obvious) - When Win XP re-install completes after > > about > > > one hour, the printers are back into the "Printers and Faxes" page > without > > > resorting to the add printer wiz. I just started the wizard and > cancelled > > > it once I saw it was working again. I cancelled it because I did not > need > > > to add any printers. It seems that whatever makes the printers > disappear > > > (become ghost as Word and most other programs know how to find them) > also > > > causes the Add Printer Wizard to stop working. Since I cannot see the > > > printers after Windows Update breaks the "Printers and Faxes" page, I > > cannot > > > un-install them to try and re-install them. I can delete the Xerox from > > the > > > Control Panel device manager, but then it does not install properly... I > > > forget exactly what error I get then but it says something like your > > > hardware has a problem and may not work correctly - it doesn't. So the > > add > > > hardware wiz does start in that case. I tried the net start spooler, but > > it > > > comes back saying it is already running !
> > > I have two printers installed, both are local and both are parallel. > > > The first one is a Xerox Workcentre 390 connected to LPT1: built in into > > the > > > motherboard - and if I uninstall it, Win XP will recognize it. > > > The second one is an Epson Stylus Pro ESC/P 2 conected through a SIG II > > > CyberParallel PCI Card configured as LPT2: (Win XP had properly > recognized > > > the card and installed its software driver).
> > > When Add printer refuses to do anything, there is no trace that it > > attempted > > > to start it's really as if the link is dead.
> > > Hope you can help > > > Victor
> > > "Robert Orleth [MS]" <rorl...@online.microsoft.com> wrote in message > > > news:eOFbU5$3BHA.2660@tkmsftngp05... > > > > This is highly interesting. We haven't seen this in any of our > testing, > > so > > > > I'd really like to find out what's going on in your machine.
> > > > What printers do you have installed ? Are those network printers or > > local > > > > printers ? If network - what network ? If local - what bus are they > > > > connected to (parallel, USB, FireWire, IR ...) ?
> > > > When the AddPrinterWizard doesn't start, does that leave anything > > > > interesting in the event log ? Is it possible that it starts but for > > some > > > > reason doesn't come into the foreground, IOW is it there if you close > > all > > > > other windows after clicking the link/icon ?
> > > > Thanks,
> > > > Robert
> > > > -- > > > > This posting is provided "AS IS" with no warranties, and confers no > > > rights. > > > > Any opinions or policies stated within are my own and do not > necessarily > > > > constitute those of my employer. I reside in Washington, USA, where > > Title > > > 19 > > > > declares that sending me Unsolicited Commercial Email (IOW: spam) can > > > result > > > > in a $500 fine. Harvesting of this address for purposes of bulk email > is > > > > explicitly prohibited.
> > > > "Victor Brandao" <vbran...@intbussol.com> wrote in message > > > > news:e9dH1Kz3BHA.1340@tkmsftngp05... > > > > > Robert: > > > > > It may sound like a bunch of unrelated issues, but for me they are > > > > related. > > > > > I'm not alone as I found another sufferer in another newsgroup. In > > > > > "microsoft.public.windowsxp.hardware" on 3/16/2002 > > > > > "I also am having a like problem I did a windows update > > > > > which included( windows messenger audio update, resuming > > > > > from stby update, keyboard layout update, and system > > > > > recovered error message update) Since this update all my > > > > > printers were deleted and my add a printer wizard will > > > > > not start--Help someone. > > > > > Rusty" > > > > > The printers disappear when critical security updates are done. > Since > > > by > > > > > now there are 9 of them that Widows update says I don't have, I > cannot > > > > > pinpoint which is causing this behaviour, but it started happening > > when > > > > > there were much fewer available ones. > > > > > I don't get an error when attempting to run the add printer wizard. > > It > > > > just > > > > > does not do anything when you press the "button or link" > > > > > I tried starting the spool services but to no avail. > > > > > You are right, Outlook Express asks to which printer it should > print, > > I > > > > must > > > > > have hit the print icon on the toolbar and not the File - Print > > > selection, > > > > > but when I had no printers in my Printers & Faxes folder, it > (Outlook > > > > > Express) gave an error. > > > > > The fact that the critical updates cause the printers to disappear > and > > > > then > > > > > when re-install with repair makes the printers reappear, made me > think > > > > that > > > > > some file was corrupt (after the critical updates) and that the > > > re-install > > > > > of XP fixed the corrupt file. That was my guess. > > > > > Please advise and thanks for your reply > > > > > Victor
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