"Pedro R." <pram...@nospam.remove.sapo.pt> wrote in message

> Hi all

> I may be missing something here but this is an issue that I have never
> come across:

> - We are running SBS2003 R2 Premium
> - We have one remote user who is using Outlook 2003 and the computer
> connects to exchange through HTTPS (I believe also called Outlook Anywhere
> or RPCoverHTTP)
> - The local computer of the user is set up with cachin enabled.

> However, for this particular user, when the email is syncronized with the
> server, all emails disappear from the users mailbox on the Exchaneg
> Server.
> The emails are still available on the local computer but the user mailbox
> is empty if we view it from any other computer using Online Mode (not
> cached mode).

> Do you have any clue as to why this happens??  Maybe it's some option that
> I'm missing but I'm not really figuring this out.

> We need the email to be on the server (to be backed up and accessible from
> any computer including OUtlook in Cached Mode and/or OWA)

> We have other Remote USers in similar configurations where everythign
> works correctly (email shows u locally and still stays on the server).

> Thank you and Regards
> Pedro Ramilo

> On the remote PC, the user's Outlook profile is configured to deliver
> messages to a PST on that remote machine.  The fix for this is to go to
> the remote PC and shut down Outlook.  Go to CP -> Mail -> E-mail
> Accounts -> View or change existing e-mail accounts -> Next.  At the
> bottom of the screen, change the "Deliver new e-mail" setting to
> "Mailbox - Username."

> The user's existing messages are in a PST on that remote PC.  He/she can
> use the Outlook Folder List to drag the messages back into the Inbox.  I
> recommend that after you get this sorted out, you close that PST from the
> r-click menu in the Outlook Folder List to prevent more items accidentally
> ending up there.

> "Pedro R." <pram...@nospam.remove.sapo.pt> wrote in message
> news:OVeXxmXXKHA.3720@TK2MSFTNGP02.phx.gbl...
>> Hi all

>> I may be missing something here but this is an issue that I have never
>> come across:

>> - We are running SBS2003 R2 Premium
>> - We have one remote user who is using Outlook 2003 and the computer
>> connects to exchange through HTTPS (I believe also called Outlook
>> Anywhere or RPCoverHTTP)
>> - The local computer of the user is set up with cachin enabled.

>> However, for this particular user, when the email is syncronized with the
>> server, all emails disappear from the users mailbox on the Exchaneg
>> Server.
>> The emails are still available on the local computer but the user mailbox
>> is empty if we view it from any other computer using Online Mode (not
>> cached mode).

>> Do you have any clue as to why this happens??  Maybe it's some option
>> that I'm missing but I'm not really figuring this out.

>> We need the email to be on the server (to be backed up and accessible
>> from any computer including OUtlook in Cached Mode and/or OWA)

>> We have other Remote USers in similar configurations where everythign
>> works correctly (email shows u locally and still stays on the server).

>> Thank you and Regards
>> Pedro Ramilo