> We're not sure if he ever kept anything or maybe he lost it or what.
> My dog hoards his toys too. Always guarding them even if I am not going to > take them. He's got about 20 toys and he wants to play with them all and > not let you have any.
> New machines won't speed anything up network wise, correct.
I don't think he lost it. Probably has never entered it into a formal electronic doc and has it all scribbled in some notebook that's falling apart. :-)
Either way, from what you're saying, you should be in good hands with the new guy. Ask him to create a complete infrastructure documentation including a Visio of the network, IPs, basically the physical layout, with devices and models numbers, as well as an Excel sheet with multiple worksheets with all the machines documented as to models, asset tags, cpu, ram, hard drive, and a list of all user accounts including the administrator, passwords, configuration (DNS, DHCP, WINS, etc etc), VPN config (if you have one), the router's config, port remaps, IP addresses, etc etc, and email all of this to the principles involved, as well as yourself, since you seem to be the contact person for all IT needs.
This is what I do for each of my clients as a standard procedure, and it surely helps when you have to check, change or review six months later. This way nothing is hidden all assets lists and configs are documented. No one can remember all of this, especially if I can't even remember what I had for breakfast this morning! :-)
VPN is something I'd like to look into, but they're scared of new things.
Some of us attend large fashion shows in Florida, Las Vegas, etc. Sometimes from there it would be nice for them to login and be able to use our accounting software to check stock.
I've setup UltraVNC in our New York office in case I ever have to troubleshoot the lady's computer there. She's not really that computer smart and I've had to take the train up there a few times to fix problems.
> "shawn" <yuppicide...@removethisoptonline.net> wrote in message > news:ONJgVs$WKHA.5208@TK2MSFTNGP05.phx.gbl... >> We're not sure if he ever kept anything or maybe he lost it or what.
>> My dog hoards his toys too. Always guarding them even if I am not going >> to take them. He's got about 20 toys and he wants to play with them all >> and not let you have any.
>> New machines won't speed anything up network wise, correct.
> I don't think he lost it. Probably has never entered it into a formal > electronic doc and has it all scribbled in some notebook that's falling > apart. :-)
> Either way, from what you're saying, you should be in good hands with the > new guy. Ask him to create a complete infrastructure documentation > including a Visio of the network, IPs, basically the physical layout, with > devices and models numbers, as well as an Excel sheet with multiple > worksheets with all the machines documented as to models, asset tags, cpu, > ram, hard drive, and a list of all user accounts including the > administrator, passwords, configuration (DNS, DHCP, WINS, etc etc), VPN > config (if you have one), the router's config, port remaps, IP addresses, > etc etc, and email all of this to the principles involved, as well as > yourself, since you seem to be the contact person for all IT needs.
> This is what I do for each of my clients as a standard procedure, and it > surely helps when you have to check, change or review six months later. > This way nothing is hidden all assets lists and configs are documented. No > one can remember all of this, especially if I can't even remember what I > had for breakfast this morning! :-)
> VPN is something I'd like to look into, but they're scared of new things.
> Some of us attend large fashion shows in Florida, Las Vegas, etc. > Sometimes from there it would be nice for them to login and be able to use > our accounting software to check stock.
> I've setup UltraVNC in our New York office in case I ever have to > troubleshoot the lady's computer there. She's not really that computer > smart and I've had to take the train up there a few times to fix problems.
For the person in NYC, I would suggest to use Teamviewer (www.teamviewer.com). I don't like VNC because the port needs to be opened, and can lead to other possible issues. Teamviewer is initiated when she needs help and when done, it is no longer active.
As for logging in remotely from other locations, the RWW feature of SBS works nicely. No need to use VPN, but I like VPNs better because of the security. I have installed Cisco ASA5505 units in most of my customer sites. They offer VPN using the legacy Cisco client that is manually installed first, or VPN over a web browser. Once in to the network, they can use things as if they were physically at the office. Nice unit, only about $400 with a 24/7 3 year godl support warranty.
Seriously, VPN exposes your corp network to any malware or other evil on the user's home PC. I've seen enough home PCs where the teenagers are into p2p file sharing and who knows what - RWW isolates your business network from that, while VPN is basically just putting the home PC on the office LAN.
We use AuthAnvil and RWWGuard for 2-factor authentication for RWW - it integrates 2-factor authentication right into the regular RWW login page. IMO this is awesome security, and it's very SBS and small business friendly. http://www.scorpionsoft.com/
> "shawn" <yuppicide...@removethisoptonline.net> wrote in message > news:OdgNbgKXKHA.3504@TK2MSFTNGP05.phx.gbl... >> VPN is something I'd like to look into, but they're scared of new things.
>> Some of us attend large fashion shows in Florida, Las Vegas, etc. >> Sometimes from there it would be nice for them to login and be able to >> use our accounting software to check stock.
>> I've setup UltraVNC in our New York office in case I ever have to >> troubleshoot the lady's computer there. She's not really that computer >> smart and I've had to take the train up there a few times to fix >> problems.
> For the person in NYC, I would suggest to use Teamviewer > (www.teamviewer.com). I don't like VNC because the port needs to be > opened, and can lead to other possible issues. Teamviewer is initiated > when she needs help and when done, it is no longer active.
> As for logging in remotely from other locations, the RWW feature of SBS > works nicely. No need to use VPN, but I like VPNs better because of the > security. I have installed Cisco ASA5505 units in most of my customer > sites. They offer VPN using the legacy Cisco client that is manually > installed first, or VPN over a web browser. Once in to the network, they > can use things as if they were physically at the office. Nice unit, only > about $400 with a 24/7 3 year godl support warranty.
> Seriously, VPN exposes your corp network to any malware or other evil on > the user's home PC. I've seen enough home PCs where the teenagers are > into p2p file sharing and who knows what - RWW isolates your business > network from that, while VPN is basically just putting the home PC on the > office LAN.
> We use AuthAnvil and RWWGuard for 2-factor authentication for RWW - it > integrates 2-factor authentication right into the regular RWW login page. > IMO this is awesome security, and it's very SBS and small business > friendly. http://www.scorpionsoft.com/
Good point about VPN. I guess the best thing if using VPN is having it check for AV or protection prior to connectivity. That is a little more involved to setup. I agree RWW is much more secure because the remote user's network is not directly connected.
Btw - AuthAnvil is an interesting utility. I didn't know it existed. Thanks for posting it!
In article <Op0DjBXXKHA.4...@TK2MSFTNGP05.phx.gbl>, gwdib...@NOSPAM.frontiernet.net says...
> Seriously, VPN exposes your corp network to any malware or other evil on the > user's home PC.
That is only true on BROKEN VPN solutions.
In ever VPN solution we install, we only permit TCP 3389 to pass through the VPN connection between the REMOTE and the LOCAL LAN, we also limit the connection to a terminal server IP on the LAN or a specific IP range, not the entire network. We also diable Drive Mapping as an added measure of security.
Yes, you are correct when the IT people don't have a clue about network security, they almost always create FULL OPEN VPN PATHS, but that's because they don't know any better and have not studied security.
One thing that a VPN does that RWW doesn't do - I can do a VPN without adding any ACTIVE-X controls to the users home computer, without having to install the SBS cert, and I control the user name and password at the firewall, which is ALWAYS different than their SBS logon user/password.
-- You can't trust your best friends, your five senses, only the little voice inside you that most civilians don't even hear -- Listen to that. Trust yourself. spam999f...@rrohio.com (remove 999 for proper email address)
In article <O8CeDrXXKHA.1...@TK2MSFTNGP05.phx.gbl>, ace...@mvps.RemoveThisPart.org says...
> Good point about VPN.
As I posted in another reply - the only VPN solutions that allow FULL OPEN for remote users are ones where the IT person didn't know what they were doing.
-- You can't trust your best friends, your five senses, only the little voice inside you that most civilians don't even hear -- Listen to that. Trust yourself. spam999f...@rrohio.com (remove 999 for proper email address)
>> For the person in NYC, I would suggest to use Teamviewer >> (www.teamviewer.com). I don't like VNC because the port needs to be >> opened, >> and can lead to other possible issues. Teamviewer is initiated when she >> needs help and when done, it is no longer active.
I will look at Teamviewer. I don't really like UltraVNC myself and find it annoying to setup and use. I can't get the little icon try to turn off when she's done, so I'm going to uninstall it the next time I'm in the city. I only went with is because it was free. I had to waste two or three of my days going to the city to fix things. I don't really mind getting out of the office because I always get a special special lunch in the city, but it's kind of tiring because it's a 1 hour train ride each way, 15-20 minute walk to the fashion distict, etc.
Will take a look at AuthAnvil also.
>> Seriously, VPN exposes your corp network to any malware or other evil on >> the >> user's home PC. I've seen enough home PCs where the teenagers are into >> p2p >> file sharing and who knows what - RWW isolates your business network from >> that, while VPN is basically just putting the home PC on the office LAN.
Yes, understood. But my original idea was to have a small netbook (8.9" or 10.1") or laptop to use only for this purpose, so it wouldn't be exposed to any other crap. We'd only use it for one purpose.. loading it with pictures of our clothing and letting it have access to connect to our accounting software to check stock availability.
"Leythos" <spam999f...@rrohio.com> wrote in message
> In article <Op0DjBXXKHA.4...@TK2MSFTNGP05.phx.gbl>, > gwdib...@NOSPAM.frontiernet.net says...
>> Seriously, VPN exposes your corp network to any malware or other evil on >> the >> user's home PC.
> That is only true on BROKEN VPN solutions.
> In ever VPN solution we install, we only permit TCP 3389 to pass through > the VPN connection between the REMOTE and the LOCAL LAN, we also limit > the connection to a terminal server IP on the LAN or a specific IP > range, not the entire network. We also diable Drive Mapping as an added > measure of security.
> Yes, you are correct when the IT people don't have a clue about network > security, they almost always create FULL OPEN VPN PATHS, but that's > because they don't know any better and have not studied security.
> One thing that a VPN does that RWW doesn't do - I can do a VPN without > adding any ACTIVE-X controls to the users home computer, without having > to install the SBS cert, and I control the user name and password at the > firewall, which is ALWAYS different than their SBS logon user/password.
> -- > You can't trust your best friends, your five senses, only the little > voice inside you that most civilians don't even hear -- Listen to that. > Trust yourself. > spam999f...@rrohio.com (remove 999 for proper email address)
>>> For the person in NYC, I would suggest to use Teamviewer >>> (www.teamviewer.com). I don't like VNC because the port needs to be >>> opened, >>> and can lead to other possible issues. Teamviewer is initiated when she >>> needs help and when done, it is no longer active.
> I will look at Teamviewer. I don't really like UltraVNC myself and find it > annoying to setup and use. I can't get the little icon try to turn off > when she's done, so I'm going to uninstall it the next time I'm in the > city. I only went with is because it was free. I had to waste two or three > of my days going to the city to fix things. I don't really mind getting > out of the office because I always get a special special lunch in the > city, but it's kind of tiring because it's a 1 hour train ride each way, > 15-20 minute walk to the fashion distict, etc.
> Will take a look at AuthAnvil also.
>>> Seriously, VPN exposes your corp network to any malware or other evil on >>> the >>> user's home PC. I've seen enough home PCs where the teenagers are into >>> p2p >>> file sharing and who knows what - RWW isolates your business network >>> from >>> that, while VPN is basically just putting the home PC on the office LAN.
> Yes, understood. But my original idea was to have a small netbook (8.9" or > 10.1") or laptop to use only for this purpose, so it wouldn't be exposed > to any other crap. We'd only use it for one purpose.. loading it with > pictures of our clothing and letting it have access to connect to our > accounting software to check stock availability.
If using a hardware VPN solution, with a client that needs to be installed, such as a Cisco product, you can somewhat control who can connect by installing the VPN client only on your machines, and not give out the installation file. Sure they can probably find it, then they have to figure out how to create a profile, and not many know how to do that.
That's not bad. We'll probably never go through with it anyway. Even getting simple things taken care of is sometimes a hassle for me. Awhile ago we had a Netgear Printserver die on us. I couldn't fix it and now it's not being replaced. So, we have a dot matrix printer (to print carbon copy paper) which only one machine can print from now. So, everytime we need to print we have to bother her.
Not sure if there's a way to share a printer hooked to her machine sort of like how you can share a folder? At least when she's here and her machine is on we wouldn't need to bother her.
> "shawn" <yuppicide...@removethisoptonline.net> wrote in message > news:eLZiZfZXKHA.844@TK2MSFTNGP05.phx.gbl... >>>> For the person in NYC, I would suggest to use Teamviewer >>>> (www.teamviewer.com). I don't like VNC because the port needs to be >>>> opened, >>>> and can lead to other possible issues. Teamviewer is initiated when she >>>> needs help and when done, it is no longer active.
>> I will look at Teamviewer. I don't really like UltraVNC myself and find >> it annoying to setup and use. I can't get the little icon try to turn off >> when she's done, so I'm going to uninstall it the next time I'm in the >> city. I only went with is because it was free. I had to waste two or >> three of my days going to the city to fix things. I don't really mind >> getting out of the office because I always get a special special lunch in >> the city, but it's kind of tiring because it's a 1 hour train ride each >> way, 15-20 minute walk to the fashion distict, etc.
>> Will take a look at AuthAnvil also.
>>>> Seriously, VPN exposes your corp network to any malware or other evil >>>> on the >>>> user's home PC. I've seen enough home PCs where the teenagers are into >>>> p2p >>>> file sharing and who knows what - RWW isolates your business network >>>> from >>>> that, while VPN is basically just putting the home PC on the office >>>> LAN.
>> Yes, understood. But my original idea was to have a small netbook (8.9" >> or 10.1") or laptop to use only for this purpose, so it wouldn't be >> exposed to any other crap. We'd only use it for one purpose.. loading it >> with pictures of our clothing and letting it have access to connect to >> our accounting software to check stock availability.
> If using a hardware VPN solution, with a client that needs to be > installed, such as a Cisco product, you can somewhat control who can > connect by installing the VPN client only on your machines, and not give > out the installation file. Sure they can probably find it, then they have > to figure out how to create a profile, and not many know how to do that.
> That's not bad. We'll probably never go through with it anyway. Even > getting simple things taken care of is sometimes a hassle for me. Awhile > ago we had a Netgear Printserver die on us. I couldn't fix it and now it's > not being replaced. So, we have a dot matrix printer (to print carbon copy > paper) which only one machine can print from now. So, everytime we need to > print we have to bother her.
> Not sure if there's a way to share a printer hooked to her machine sort of > like how you can share a folder? At least when she's here and her machine > is on we wouldn't need to bother her.
Just turn her machine on. You don't have to log into it. If the printer is shared, it will be accessible and usable without anyone logged on. :-)
Thanks. Will get it shared shortly. Does that mean when we print something to that printer it will be spooled by her computer since it's shared by her?
By the way, we got our DNS changed on Sunday. I came in the office and noticed our new tech was here since he left his name on my login screen and administrator on others, plus the chairs were all ovr the place. He's doing it on a per machine basis, so not all the machines were done yet. I definitely noticed startup times were much better than before. I would say that change shaved like 4 to 5 minutes off my startup time. The rest of the slowness is due to the age of the machine and the amount of software I use.
> "shawn" <yuppicide...@removethisoptonline.net> wrote in message > news:%23UuHVmjXKHA.3676@TK2MSFTNGP05.phx.gbl... >> That's not bad. We'll probably never go through with it anyway. Even >> getting simple things taken care of is sometimes a hassle for me. Awhile >> ago we had a Netgear Printserver die on us. I couldn't fix it and now >> it's not being replaced. So, we have a dot matrix printer (to print >> carbon copy paper) which only one machine can print from now. So, >> everytime we need to print we have to bother her.
>> Not sure if there's a way to share a printer hooked to her machine sort >> of like how you can share a folder? At least when she's here and her >> machine is on we wouldn't need to bother her.
> Just turn her machine on. You don't have to log into it. If the printer is > shared, it will be accessible and usable without anyone logged on. :-)
Sharing printer worked great. I knew it was possible, but didn't know it could be shared without the user logging in is why I thought I needed another printserver. Some days when that lady is out of the office this really helps to be able to use that printer.
Is there a way to change the share name? I named it "PICKSHEET" when I setup sharing, but when I go to select a printer, the list shows up as:
"SONALICO-C2PVBP\EPSON FX-890 ESC/P" and so on.. Would be nice if it just said PICKSHEET.
We have two other networked laser printers which are on our server. Would be nic to name those two. They say "Brother HL-5250DN BR-Script 3 on Win2003sbs" and the other one is exactly the same except it says "number2". Problem with that is that the names are so long when going into select a printer to print to you don't see the whole name in the drop down box. Thus, you just need to know which one you want to print to.
"shawn" <yuppicide...@removethisoptonline.net> wrote in message
> Thanks. Will get it shared shortly. Does that mean when we print something > to that printer it will be spooled by her computer since it's shared by > her?
> By the way, we got our DNS changed on Sunday. I came in the office and > noticed our new tech was here since he left his name on my login screen > and administrator on others, plus the chairs were all ovr the place. He's > doing it on a per machine basis, so not all the machines were done yet. I > definitely noticed startup times were much better than before. I would say > that change shaved like 4 to 5 minutes off my startup time. The rest of > the slowness is due to the age of the machine and the amount of software I > use.
> "Ace Fekay [MCT]" <ace...@mvps.RemoveThisPart.org> wrote in message > news:e2Zn7UrXKHA.3504@TK2MSFTNGP05.phx.gbl... >> "shawn" <yuppicide...@removethisoptonline.net> wrote in message >> news:%23UuHVmjXKHA.3676@TK2MSFTNGP05.phx.gbl... >>> That's not bad. We'll probably never go through with it anyway. Even >>> getting simple things taken care of is sometimes a hassle for me. Awhile >>> ago we had a Netgear Printserver die on us. I couldn't fix it and now >>> it's not being replaced. So, we have a dot matrix printer (to print >>> carbon copy paper) which only one machine can print from now. So, >>> everytime we need to print we have to bother her.
>>> Not sure if there's a way to share a printer hooked to her machine sort >>> of like how you can share a folder? At least when she's here and her >>> machine is on we wouldn't need to bother her.
>> Just turn her machine on. You don't have to log into it. If the printer >> is shared, it will be accessible and usable without anyone logged on. :-)
I'm not sure exactly what was done with DNS issues, but I do know he swapped out our firewall since it was a recently outdated model (Firebox X15). He put on something with a modified firmware.
One lady who we upgraded to 1GB memory and fixed DNS issues notices her startup time really quick and applications faster as well.
One of the owners of the company used to want a new computer, but with his 1GB memory and DNS fixes, he thinks the machine flies and no longer needs a new machine.
Based on that we've ordered 1GB for the rest of the machines, but that's what worries me, everyone will be happy but me 'cause I'm the only one in the office with like 20 or 30 applications that I use and most of them on a regular basis, some semi-regular.
Shawn - you might want to start a new thread. For those reading from the Microsoft usenet servers, posts are only kept for about 3 months, and you're getting close.
Sounds like things are coming along....
"shawn" <yuppicide...@removethisoptonline.net> wrote in message
> I'm not sure exactly what was done with DNS issues, but I do know he > swapped out our firewall since it was a recently outdated model (Firebox > X15). He put on something with a modified firmware.
> One lady who we upgraded to 1GB memory and fixed DNS issues notices her > startup time really quick and applications faster as well.
> One of the owners of the company used to want a new computer, but with his > 1GB memory and DNS fixes, he thinks the machine flies and no longer needs > a new machine.
> Based on that we've ordered 1GB for the rest of the machines, but that's > what worries me, everyone will be happy but me 'cause I'm the only one in > the office with like 20 or 30 applications that I use and most of them on > a regular basis, some semi-regular.
> Sharing printer worked great. I knew it was possible, but didn't know it > could be shared without the user logging in is why I thought I needed > another printserver. Some days when that lady is out of the office this > really helps to be able to use that printer.
> Is there a way to change the share name? I named it "PICKSHEET" when I > setup sharing, but when I go to select a printer, the list shows up as:
> "SONALICO-C2PVBP\EPSON FX-890 ESC/P" and so on.. Would be nice if it just > said PICKSHEET.
> We have two other networked laser printers which are on our server. Would > be nic to name those two. They say "Brother HL-5250DN BR-Script 3 on > Win2003sbs" and the other one is exactly the same except it says > "number2". Problem with that is that the names are so long when going into > select a printer to print to you don't see the whole name in the drop down > box. Thus, you just need to know which one you want to print to.
To change the sharename, you have to log on as her account and delete the share, then recreate it with the name you want.
Glad the guy's working out. My feeling about the logon times is the same as we originally talked about, that your machines are set to use an ISP's DNS address and not the internal SBS. That change alone will make a night and day difference, and things just work! :-)
> I'm not sure exactly what was done with DNS issues, but I do know he > swapped out our firewall since it was a recently outdated model (Firebox > X15). He put on something with a modified firmware.
> One lady who we upgraded to 1GB memory and fixed DNS issues notices her > startup time really quick and applications faster as well.
> One of the owners of the company used to want a new computer, but with his > 1GB memory and DNS fixes, he thinks the machine flies and no longer needs > a new machine.
> Based on that we've ordered 1GB for the rest of the machines, but that's > what worries me, everyone will be happy but me 'cause I'm the only one in > the office with like 20 or 30 applications that I use and most of them on > a regular basis, some semi-regular.
That's good to hear. See how a qualified tech can make all the difference?
> Shawn - you might want to start a new thread. For those reading from the > Microsoft usenet servers, posts are only kept for about 3 months, and > you're getting close.
> Sounds like things are coming along....
I think what we'll see is a broken thread after 90 days. As posts expire, we will probably see just the responses that haven't expired yet, if I'm correct.
> Shawn - you might want to start a new thread. For those reading from the > Microsoft usenet servers, posts are only kept for about 3 months, and > you're getting close.
> Sounds like things are coming along....
> "shawn" <yuppicide...@removethisoptonline.net> wrote in message > news:uGZFKOiYKHA.5620@TK2MSFTNGP06.phx.gbl... >> I'm not sure exactly what was done with DNS issues, but I do know he >> swapped out our firewall since it was a recently outdated model (Firebox >> X15). He put on something with a modified firmware.
>> One lady who we upgraded to 1GB memory and fixed DNS issues notices her >> startup time really quick and applications faster as well.
>> One of the owners of the company used to want a new computer, but with >> his 1GB memory and DNS fixes, he thinks the machine flies and no longer >> needs a new machine.
>> Based on that we've ordered 1GB for the rest of the machines, but that's >> what worries me, everyone will be happy but me 'cause I'm the only one in >> the office with like 20 or 30 applications that I use and most of them on >> a regular basis, some semi-regular.
I think aside from me getting a new computer in the office, I think most of our problems and concerns, actually I think all of them, have already been taken care of by this new guy. He's only been with us under a month or so and has taken care of it all.
DNS Issue- done. Backup Software installed on my machine also - done. Been trying to get that years. Memory upgrade on every computer - done every machine except one. One person used to want a new computer, now he says it's so good he's happy with what he has now, three other people say their system is faster.
Based on everyone else's happiness with computers, I'll be stuck with this, but what can I do. All of those people probably have crap computers at home. They don't know what it's like to have a program open within seconds of clicking it, or a computer that boots up in under 30 seconds flat.. from cold boot to usable state. I've always had that luxary until here.
>I think aside from me getting a new computer in the office, I think most of >our problems and concerns, actually I think all of them, have already been >taken care of by this new guy. He's only been with us under a month or so >and has taken care of it all.
> DNS Issue- done. > Backup Software installed on my machine also - done. Been trying to get > that years. > Memory upgrade on every computer - done every machine except one. One > person used to want a new computer, now he says it's so good he's happy > with what he has now, three other people say their system is faster.
> Based on everyone else's happiness with computers, I'll be stuck with > this, but what can I do. All of those people probably have crap computers > at home. They don't know what it's like to have a program open within > seconds of clicking it, or a computer that boots up in under 30 seconds > flat.. from cold boot to usable state. I've always had that luxary until > here.
If you still want that lightning speed, a new computer will be the answer, but for the most part, I'm sure things are ok and everyone being more productive wtih the upgrades and DNS fixes.
And I'm glad things are going well for the most part, and all things have been fixed.
He actually just called me and figured out why our backup fails so often as well.
It seems the other tech misconfigured that too. He had it set to append, so once it gets full it won't be able to hold anymore. He also had the overwrite rule set wrong. So, the tape would start backing up one drive which has XX amount of space, but once it got to the next drive with XX amount of space it would fail because it's trying to append which it had no more room left. Since the overwrite rule was set wrong the software wasn't allowing it to overwrite. This would cause the software to wait for 2 hours to see if we put in a second tape. Being that the backup happens at 10PM, nobody is here to insert a second tape. Thus, it spits the tape out and backup has failed.
Obviously, there could be other backup problems, but that's what he noticed last night and he'll fix that. We've been having that issue for YEARS. Man, that other guy just milked us for money. He first said it might be a bad SCSI controller, then the one he bought wouldn't even work so he got another. Each time charging for time, travel, labor, etc.
> "shawn" <yuppicide...@removethisoptonline.net> wrote in message > news:OpeGZo7ZKHA.5976@TK2MSFTNGP05.phx.gbl... >>I think aside from me getting a new computer in the office, I think most >>of our problems and concerns, actually I think all of them, have already >>been taken care of by this new guy. He's only been with us under a month >>or so and has taken care of it all.
>> DNS Issue- done. >> Backup Software installed on my machine also - done. Been trying to get >> that years. >> Memory upgrade on every computer - done every machine except one. One >> person used to want a new computer, now he says it's so good he's happy >> with what he has now, three other people say their system is faster.
>> Based on everyone else's happiness with computers, I'll be stuck with >> this, but what can I do. All of those people probably have crap computers >> at home. They don't know what it's like to have a program open within >> seconds of clicking it, or a computer that boots up in under 30 seconds >> flat.. from cold boot to usable state. I've always had that luxary until >> here.
> If you still want that lightning speed, a new computer will be the answer, > but for the most part, I'm sure things are ok and everyone being more > productive wtih the upgrades and DNS fixes.
> And I'm glad things are going well for the most part, and all things have > been fixed.
> He actually just called me and figured out why our backup fails so often > as well.
> It seems the other tech misconfigured that too. He had it set to append, > so once it gets full it won't be able to hold anymore. He also had the > overwrite rule set wrong. So, the tape would start backing up one drive > which has XX amount of space, but once it got to the next drive with XX > amount of space it would fail because it's trying to append which it had > no more room left. Since the overwrite rule was set wrong the software > wasn't allowing it to overwrite. This would cause the software to wait for > 2 hours to see if we put in a second tape. Being that the backup happens > at 10PM, nobody is here to insert a second tape. Thus, it spits the tape > out and backup has failed.
> Obviously, there could be other backup problems, but that's what he > noticed last night and he'll fix that. We've been having that issue for > YEARS. Man, that other guy just milked us for money. He first said it > might be a bad SCSI controller, then the one he bought wouldn't even work > so he got another. Each time charging for time, travel, labor, etc.
What overwrite setting was it set to? What did he change it to? What backup is it, SBS or Backup Exec?
That's why the other guy wouldn't respond to you when you started questioning him with what you've learned posting here from all of us. He knows he's caught and couldn't answer. I hope he's not doing this with all of his customers!
Well, I knew something was wrong, but I didn't know exactly what.
Things were't always this way, so maybe he changed it recently (within the past year sometime) in order to try and generate business.
I spoke with my friend over the weekend. He used to be help desk support at some pharmacutical company, but I found out he changed jobs. He's pulling in about $65 or $70k a year. He has about 15 certifications, his latest one required a trip to Boston and about $70,000 for the classes.
He basically wakes up, logs on to a website to check open tickets. If he has none he just hangs out at home all day in case one opens or emergency. He still gets paid for the day if there's no work.
> "shawn" <yuppicide...@removethisoptonline.net> wrote in message > news:Op9qHIGaKHA.4312@TK2MSFTNGP04.phx.gbl... >> He actually just called me and figured out why our backup fails so often >> as well.
>> It seems the other tech misconfigured that too. He had it set to append, >> so once it gets full it won't be able to hold anymore. He also had the >> overwrite rule set wrong. So, the tape would start backing up one drive >> which has XX amount of space, but once it got to the next drive with XX >> amount of space it would fail because it's trying to append which it had >> no more room left. Since the overwrite rule was set wrong the software >> wasn't allowing it to overwrite. This would cause the software to wait >> for 2 hours to see if we put in a second tape. Being that the backup >> happens at 10PM, nobody is here to insert a second tape. Thus, it spits >> the tape out and backup has failed.
>> Obviously, there could be other backup problems, but that's what he >> noticed last night and he'll fix that. We've been having that issue for >> YEARS. Man, that other guy just milked us for money. He first said it >> might be a bad SCSI controller, then the one he bought wouldn't even work >> so he got another. Each time charging for time, travel, labor, etc.
> What overwrite setting was it set to? What did he change it to? What > backup is it, SBS or Backup Exec?
> That's why the other guy wouldn't respond to you when you started > questioning him with what you've learned posting here from all of us. He > knows he's caught and couldn't answer. I hope he's not doing this with all > of his customers!
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