EDITING PROCEDURE DOES NOT WORK.
INSTRUCTIONS TO CHANGE LISTINGS DO NOT WORK.
GOOGLE'S LOCAL BUSINESS CENTER IS BROKEN.
It has been broken for a month, since August 20, 2008.
Verification system is broken.
My listing was fine for over two years, and now it is hosed. I changed
nothing before it broke, I did not break it, and I am not able to fix
it.
Please look at the root cause instead of assuming it is a user
problem.
IT IS NOT A USER PROBLEM. IT IS A SYSTEMIC BREAK.
THE SYSTEM IS AT FAULT. THE SWITCH TO NEW MAP VENDOR IS FAILING.
Thanks for your attention.
On Sep 19, 11:08 am, Maps Guide Adam <earth-guide-a...@google.com>
wrote:
Big problems, gang. There is a ton of information now missing from
the map data. Basically, anything within the Collegeville and
Phoenixville (Pennsylvania) area codes newer than three years doesn't
exist. This is an awful change, Google. Very disappointed. Already
advising friends and family to switch to Yahoo! maps. We reported the
problems to the new maps vendor weeks ago but still no update. Their
posted ETA for map fixes is 3-4 months. You've got to be kidding me.
Have you been reading the messages from the past few days? Have you read the sticky from Maps Guide Adam about data updates?
On Tue, Sep 23, 2008 at 9:07 PM, instill <revelstud...@gmail.com> wrote:
> Big problems, gang. There is a ton of information now missing from > the map data. Basically, anything within the Collegeville and > Phoenixville (Pennsylvania) area codes newer than three years doesn't > exist. This is an awful change, Google. Very disappointed. Already > advising friends and family to switch to Yahoo! maps. We reported the > problems to the new maps vendor weeks ago but still no update. Their > posted ETA for map fixes is 3-4 months. You've got to be kidding me.
-- Want to fix an error on Google Maps? Visit this Help page to learn how:
> EDITING PROCEDURE DOES NOT WORK.
> INSTRUCTIONS TO CHANGE LISTINGS DO NOT WORK.
> GOOGLE'S LOCAL BUSINESS CENTER IS BROKEN.
> It has been broken for a month, since August 20, 2008.
> Verification system is broken.
> My listing was fine for over two years, and now it is hosed. I changed
> nothing before it broke, I did not break it, and I am not able to fix
> it.
> Please look at the root cause instead of assuming it is a user
> problem.
> IT IS NOT A USER PROBLEM. IT IS A SYSTEMIC BREAK.
> THE SYSTEM IS AT FAULT. THE SWITCH TO NEW MAP VENDOR IS FAILING.
> Thanks for your attention.
> On Sep 19, 11:08 am, Maps Guide Adam <earth-guide-a...@google.com>
> wrote:
I live in Pottstown, PA (near Phoenixville). My address - and default
map location - no longer exists in Google Maps. I was wondering what
happened. Yahoo finds the location, but the streets are gone. At least
Microsoft's Live Search maps still work (and I love the birds-eye view
feature).
On Sep 24, 12:07 am, instill <revelstud...@gmail.com> wrote:
> Big problems, gang. There is a ton of information now missing from
> the map data. Basically, anything within the Collegeville and
> Phoenixville (Pennsylvania) area codes newer than three years doesn't
> exist. This is an awful change, Google. Very disappointed. Already
> advising friends and family to switch to Yahoo! maps. We reported the
> problems to the new maps vendor weeks ago but still no update. Their
> posted ETA for map fixes is 3-4 months. You've got to be kidding me.
I just noticed that something has recently changed in Google Maps,
much for the worse.
Google maps used to display road numbers, and also highlighted pretty
much any road that had a number assigned. But now only major routes
are being identified by number, and many fewer roads are highlighted.
For example, 5xx and 6xx roads in northern NJ are no longer being
identified by number, only by local road name. See the following
route, which follows 579->625->635->645:
And, if you have any pre-existing routes saved, you had best re-check
them because Google is using a different algorithm to route you
between your waypoints. You could wind up on a drastically different
route than you expect.
Maps Guide Adam,
I have tried changing the name and address to get the listing to re-
verify, but it will not ask me to verify.
The listing is otherwise correct, but continues to NOT SHOW on Maps.
I am unable to re-verify it so it will show. Please fix it, or reset
whatever is broken that will not allow me to re-verify my listing.
Thanks.
On Sep 24, 1:09 pm, Maps Guide Adam <earth-guide-a...@google.com>
wrote:
> Please visit your listing in the Local Business Center and re-verify
> it. If you have any further issues with your listing please let me
> know.
> Maps Guide Adam
> On Sep 23, 8:10 am, kfranklin <goo...@franklinartists.com> wrote:
> > EDITING PROCEDURE DOES NOT WORK.
> > INSTRUCTIONS TO CHANGE LISTINGS DO NOT WORK.
> > GOOGLE'S LOCAL BUSINESS CENTER IS BROKEN.
> > It has been broken for a month, since August 20, 2008.
> > Verification system is broken.
> > My listing was fine for over two years, and now it is hosed. I changed
> > nothing before it broke, I did not break it, and I am not able to fix
> > it.
> > Please look at the root cause instead of assuming it is a user
> > problem.
> > IT IS NOT A USER PROBLEM. IT IS A SYSTEMIC BREAK.
> > THE SYSTEM IS AT FAULT. THE SWITCH TO NEW MAP VENDOR IS FAILING.
> > Thanks for your attention.
> > On Sep 19, 11:08 am, Maps Guide Adam <earth-guide-a...@google.com>
> > wrote:
I'm having the same trouble.
Since the Map Data update, my address is no longer found by google
maps.
I went through the Tele-Atlas website to report the error, and to my
surprise my location was found correctly by their site using the same
search paramters.
So this appears to be a google issue, and not a problem with the data
provider.
But I could not find a way to report a problem to Google about it.
On Sep 25, 9:03 am, Goddammit <jim.fl...@gmail.com> wrote:
> I live in Pottstown, PA (near Phoenixville). My address - and default
> map location - no longer exists in Google Maps. I was wondering what
> happened. Yahoo finds the location, but the streets are gone. At least
> Microsoft's Live Search maps still work (and I love the birds-eye view
> feature).
> On Sep 24, 12:07 am, instill <revelstud...@gmail.com> wrote:
> > Big problems, gang. There is a ton of information now missing from
> > the map data. Basically, anything within the Collegeville and
> > Phoenixville (Pennsylvania) area codes newer than three years doesn't
> > exist. This is an awful change, Google. Very disappointed. Already
> > advising friends and family to switch to Yahoo! maps. We reported the
> > problems to the new maps vendor weeks ago but still no update. Their
> > posted ETA for map fixes is 3-4 months. You've got to be kidding me.
What did you do the the Maps no secondary roads being show the
incorrect address location being show (off by a 1/2 Mile) In getting
direction Map now showing routes that are 20% to 30% longer due to the
fact they no longer use 2 lane roads in the country
On Sep 19, 12:08 pm, Maps Guide Adam <earth-guide-a...@google.com>
wrote:
The following streets in Franklin, TN 37064 have existed since the
subdivision was started in 2005:
Wrennewood Lane
Connelly Court
Clapham Street
Morrissey Street
Madeira Street
They finally showed up in Google Maps late 2007, which really helped
people find our subdivision.
When you did the change on Sept 19, 2008, Google or Tele Maps must
have just lost all of the updates/changes, including street views.
This is just sloppiness on someone's part.
I started using Google Maps because of the features, street view,
being able to drag the route to modify directions, etc.
Now, it's useless. Guess, I'll go back to MSN Live Maps.
On Sep 19, 11:08 am, Maps Guide Adam <earth-guide-a...@google.com>
wrote:
I think it's TeleAtlas...they're inferior to Navteq, which formerly
supplied info to Google. Navteq rocks...check the same routes in
yahoo...and you should find the "old google map routes." Lots of
missing downgraded routes that were perfectly legit.
On Sep 29, 10:18 am, barbian <barbi...@bellsouth.net> wrote:
> What did you do the the Maps no secondary roads being show the
> incorrect address location being show (off by a 1/2 Mile) In getting
> direction Map now showing routes that are 20% to 30% longer due to the
> fact they no longer use 2 lane roads in the country
> On Sep 19, 12:08 pm, Maps Guide Adam <earth-guide-a...@google.com>
> wrote:
> I'm having the same trouble.
> Since the Map Data update, my address is no longer found by google
> maps.
> I went through the Tele-Atlas website to report the error, and to my
> surprise my location was found correctly by their site using the same
> search paramters.
> So this appears to be a google issue, and not a problem with the data
> provider.
> But I could not find a way to report a problem to Google about it.
> On Sep 25, 9:03 am, Goddammit <jim.fl...@gmail.com> wrote:
> > I live in Pottstown, PA (near Phoenixville). My address - and default
> > map location - no longer exists in Google Maps. I was wondering what
> > happened. Yahoo finds the location, but the streets are gone. At least
> > Microsoft's Live Search maps still work (and I love the birds-eye view
> > feature).
> > On Sep 24, 12:07 am, instill <revelstud...@gmail.com> wrote:
> > > Big problems, gang. There is a ton of information now missing from
> > > the map data. Basically, anything within the Collegeville and
> > > Phoenixville (Pennsylvania) area codes newer than three years doesn't
> > > exist. This is an awful change, Google. Very disappointed. Already
> > > advising friends and family to switch to Yahoo! maps. We reported the
> > > problems to the new maps vendor weeks ago but still no update. Their
> > > posted ETA for map fixes is 3-4 months. You've got to be kidding me.- Hide quoted text -
On Wed, Oct 1, 2008 at 9:53 PM, JohnH <john.m.hamm...@gmail.com> wrote:
> Same here. Oakwood Drive, 60491. Shows fine on Tele-Atlas, visible > in Google, but google search can't find it. Don't make me switch to > Microsoft!
I've reported a map labeling problem to TeleAtlas last year and it's
yet to be corrected.
So here's your update: Most of the geography in Southwestern Ontario,
Canada is in the process of abandoning Google Maps in favour of Live
Maps. Every resident and business owner within approx 200kms of London
Ontario, who DO NOT have an address in London ON, no longer wish to be
labelled as such, so Google Maps is out of the question.
From previous help group conversations, I have gathered this anomoly
is reserved only for those whose internet access uses IP addresses for
this geo-location (ie. everyone else outside of SW Ontario sees
correct info, but locally it is incorrect). Here is what we see as an
example, using an Exeter Ontario address with a London label
http://www.lambtonshores.com/google/Google_Miss_Label.gif
Creating this post is my goodbye message regarding this problem since
there doesn't seem to be any other way to contact the Forbidden City.
I use Google maps in my directory for it's superiority over similar on-
line applications, but it's now lost. I have no choice, the fix is to
switch. I can't take the calls to correct anymore and asking people to
wait for Google Maps to correct itself is lost with patience. Sorry, I
don't want to go but it has to be done.
On Sep 19, 12:08 pm, Maps Guide Adam <earth-guide-a...@google.com>
wrote:
I'm going to have to ditto that on the move for the worse. I have
lived in my house for 4 years now and only recently was everything
displayed on google maps. I got to enjoy my address being there for
about 6 months and enjoyed the street view for about 2 months. Now my
street is nonexistant. It's very frustrating. Plus there's a glitch in
the system. I can click and drag the street view guy to where my
street used to be and one of the street view 360 images is still
there. I can see my backyard and car but can't move along the path of
my street. LOL. Oh well, time to go back to microsoft for another few
years until all of this crap gets fixed.
On Sep 19, 11:08 am, Maps Guide Adam <earth-guide-a...@google.com>
wrote:
Hmm interesting. My street is actually "W Oakwood Ct", but was
renamed that from "W Oakwood Dr" about 10 years ago. If you look to
the left of where the marker ends up you can see the road divider when
Okwood Dr ends and Oakwood Ct begins. It displays wrong in many maps,
but for some reason the software can resolve the Ct/Dr difference.
A bit of trial and error found...
Adding a house number and it fails to find the street
Adding the village name "Homer Glen", and it fails to find the street.
I could probably live with that if there was a way of referencing my
street so that directions could lead you to the house - you can't get
to my house from "W Oakwood Drive".
I guess my big problem is I can't figure out how to report the
problem. Google says to report it to Tele-Atlas, but Tele-Atlas can
resolve the address fine - so I can't report the problem there :( Any
ideas??
> On Wed, Oct 1, 2008 at 9:53 PM, JohnH <john.m.hamm...@gmail.com> wrote:
> > Same here. Oakwood Drive, 60491. Shows fine on Tele-Atlas, visible
> > in Google, but google search can't find it. Don't make me switch to
> > Microsoft!
On Thu, Oct 2, 2008 at 7:20 PM, JohnH <john.m.hamm...@gmail.com> wrote:
> Hmm interesting. My street is actually "W Oakwood Ct", but was > renamed that from "W Oakwood Dr" about 10 years ago. If you look to > the left of where the marker ends up you can see the road divider when > Okwood Dr ends and Oakwood Ct begins. It displays wrong in many maps, > but for some reason the software can resolve the Ct/Dr difference.
Are you saying that the section of road which is covered by trees is the road divider?
It doesn't look like one, so maybe this is why most mappers do not distinguish between the roads. It simply looks like a group of trees that overhang the road.
> A bit of trial and error found... > Adding a house number and it fails to find the street > Adding the village name "Homer Glen", and it fails to find the street.
Yeah. Strange. Those are things that only the Google Maps team can explain.
On a side note, I noticed that Mokena IL has a street named Oakwood Drive. The city is very close to yours with its West Oakwood. This may be confusing to mapping applications.
> I could probably live with that if there was a way of referencing my > street so that directions could lead you to the house - you can't get > to my house from "W Oakwood Drive".
> I guess my big problem is I can't figure out how to report the > problem. Google says to report it to Tele-Atlas, but Tele-Atlas can > resolve the address fine - so I can't report the problem there :( Any > ideas??
I really don't know what to do when TeleAtlas displays it correctly. Google has only said to report errors to them; they have never said what to do with this situation.
This Google Group is the only medium that Google will accept requests for troubleshooting help. (Notice that I said "accept" and not "respond to" or "provide". They are infamous for not responding...!)
> On Oct 2, 8:45 am, NWT <nwt...@gmail.com> wrote: >> On Wed, Oct 1, 2008 at 9:53 PM, JohnH <john.m.hamm...@gmail.com> wrote:
>> > Same here. Oakwood Drive, 60491. Shows fine on Tele-Atlas, visible >> > in Google, but google search can't find it. Don't make me switch to >> > Microsoft!
You can try to report the problem directly to Google here
http://maps.google.com/support/bin/request.py?contact_type=data_errors Although this page seems to be, according to Google, a page to report
satellite imagery problems only, there is options for road errors
under the error type drop down box.
In any case there is nothing to loose at this point.
On Oct 2, 10:20 pm, JohnH <john.m.hamm...@gmail.com> wrote:
> Hmm interesting. My street is actually "W Oakwood Ct", but was
> renamed that from "W Oakwood Dr" about 10 years ago. If you look to
> the left of where the marker ends up you can see the road divider when
> Okwood Dr ends and Oakwood Ct begins. It displays wrong in many maps,
> but for some reason the software can resolve the Ct/Dr difference.
> A bit of trial and error found...
> Adding a house number and it fails to find the street
> Adding the village name "Homer Glen", and it fails to find the street.
> I could probably live with that if there was a way of referencing my
> street so that directions could lead you to the house - you can't get
> to my house from "W Oakwood Drive".
> I guess my big problem is I can't figure out how to report the
> problem. Google says to report it to Tele-Atlas, but Tele-Atlas can
> resolve the address fine - so I can't report the problem there :( Any
> ideas??
> On Oct 2, 8:45 am, NWT <nwt...@gmail.com> wrote:
> > On Wed, Oct 1, 2008 at 9:53 PM, JohnH <john.m.hamm...@gmail.com> wrote:
> > > Same here. Oakwood Drive, 60491. Shows fine on Tele-Atlas, visible
> > > in Google, but google search can't find it. Don't make me switch to
> > > Microsoft!
I took a look at this location in Google Maps, and several other
online mapping applications. I've replicated and submitted the three
bugs you discovered:
1) The city is in the Tele Atlas data as 'Homer', not 'Homer Glen'.
2) The street segment east of S Parker Rd is actually 'W Oakwood Ct',
not 'W Oakwood Dr'. [Note: all the online mapping applications I
reviewed display the entire street as 'W Oakwood Dr']
3) Vehicle routing algorithms between S Parker Road and S Golden Oak
Drive shouldn't be using this street due to the concrete barrier and
mature trees at the terminus of the cul-de-sac which prevent vehicular
passage.
Thanks for your feedback and your patience as we work with our data
vendor to improve the data quality.
Maps Guide Adam
On Oct 2, 7:20 pm, JohnH <john.m.hamm...@gmail.com> wrote:
> Hmm interesting. My street is actually "W Oakwood Ct", but was
> renamed that from "W Oakwood Dr" about 10 years ago. If you look to
> the left of where the marker ends up you can see the road divider when
> Okwood Dr ends and Oakwood Ct begins. It displays wrong in many maps,
> but for some reason the software can resolve the Ct/Dr difference.
> A bit of trial and error found...
> Adding a house number and it fails to find the street
> Adding the village name "Homer Glen", and it fails to find the street.
> I could probably live with that if there was a way of referencing my
> street so that directions could lead you to the house - you can't get
> to my house from "W Oakwood Drive".
> I guess my big problem is I can't figure out how to report the
> problem. Google says to report it to Tele-Atlas, but Tele-Atlas can
> resolve the address fine - so I can't report the problem there :( Any
> ideas??
> On Oct 2, 8:45 am, NWT <nwt...@gmail.com> wrote:
> > On Wed, Oct 1, 2008 at 9:53 PM, JohnH <john.m.hamm...@gmail.com> wrote:
> > > Same here. Oakwood Drive, 60491. Shows fine on Tele-Atlas, visible
> > > in Google, but google search can't find it. Don't make me switch to
> > > Microsoft!
Not Found
The requested URL /group/google-maps-current-issues/browse_thre was
not found on this server.
Besides, If I did manage to find my way to the page I think the link
was going to, please - does Google really think telling people all
over the "geography in Southwestern Ontario, Canada" (or any other
large geographical area), that the fix is to fix it yourself (with
it's protocols)? Quite a leap of faith. I admire the optimism.
> Not Found > The requested URL /group/google-maps-current-issues/browse_thre was > not found on this server.
> Besides, If I did manage to find my way to the page I think the link > was going to, please - does Google really think telling people all > over the "geography in Southwestern Ontario, Canada" (or any other > large geographical area), that the fix is to fix it yourself (with > it's protocols)? Quite a leap of faith. I admire the optimism.
-- Want to fix an error on Google Maps? Visit this Help page to learn how:
Switching providers was not a good idea. Tele Atlas has some egregious
and inexcusable errors in their data. The fact that Google switched to
using seriously flawed data speaks very poorly for them. I hope Google
fixes this quickly.
On Sep 19, 12:08 pm, Maps Guide Adam <earth-guide-a...@google.com>
wrote:
On Mon, Oct 6, 2008 at 1:37 PM, Rob <robkee...@gmail.com> wrote:
> Switching providers was not a good idea. Tele Atlas has some egregious > and inexcusable errors in their data. The fact that Google switched to > using seriously flawed data speaks very poorly for them. I hope Google > fixes this quickly.
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