Silly question: Lets assume I go into Argos, buy a product and pay for it. But when they hand me out the stuff i notice that for some reason I do not wanna proceed with the purchace: Do they refund the money when I wanna give it back?
I know that when I order it online I have the right to return the product, but I wonder what are the rules when buying the stuff in the shop?
On Sun, 08 Nov 2009 00:40:04 -0000, Michael Moss <M...@hotmail.com> wrote: > Hi
> Silly question: Lets assume I go into Argos, buy a product and pay for > it. But when they hand me out the stuff i notice that for some reason > I do not wanna proceed with the purchace: Do they refund the money when > I wanna give it back?
> I know that when I order it online I have the right to return the > product, but I wonder what are the rules when buying the stuff in > the shop?
On Sun, 08 Nov 2009 00:40:04 +0000, Michael Moss put finger to keyboard and typed:
>Hi
>Silly question: Lets assume I go into Argos, buy a product and pay for >it. But when they hand me out the stuff i notice that for some reason >I do not wanna proceed with the purchace: Do they refund the money when >I wanna give it back?
>I know that when I order it online I have the right to return the >product, but I wonder what are the rules when buying the stuff in >the shop?
You have no legal right to return things bought in a shop just because you've changed your mind. Many shops, though, do permit returns up to a certain period. Argos is one that does.
Mark wrote: > On Sun, 08 Nov 2009 13:04:14 +0000, Mark Goodge > <use...@listmail.good-stuff.co.uk> wrote: >> You have no legal right to return things bought in a shop just because >> you've changed your mind. Many shops, though, do permit returns up to >> a certain period. Argos is one that does.
> ...for some, but not all, goods. Those not included are marked as such > in the catalogue (and on the website)
There's a slightly different situation at Argos, from that in any ordinary store. At Argos, you're expected to pay for the goods sight unseen (a 1"x1" catalogue picture hardly counts!). If you then don't like the look of the item when it's delivered to your collection point, or maybe the box is damaged, there shouldn't be a problem with rejecting the goods.
My experience has been that Argos gives you no problems at all refunding at point of sale, particularly since the goods haven't left the store, or even the collection point desk. From hazy memory, I _think_ they can refund a card transaction at the collection point, although a cash sale has to be refunded at the sales desk.
On Mon, 09 Nov 2009 00:39:54 -0000, Jon Green <jo...@deadspam.com> wrote: > Mark wrote: >> On Sun, 08 Nov 2009 13:04:14 +0000, Mark Goodge >> <use...@listmail.good-stuff.co.uk> wrote: >>> You have no legal right to return things bought in a shop just because >>> you've changed your mind. Many shops, though, do permit returns up to >>> a certain period. Argos is one that does. >> ...for some, but not all, goods. Those not included are marked as such >> in the catalogue (and on the website)
> There's a slightly different situation at Argos, from that in any > ordinary store. At Argos, you're expected to pay for the goods sight > unseen (a 1"x1" catalogue picture hardly counts!). If you then don't > like the look of the item when it's delivered to your collection point, > or maybe the box is damaged, there shouldn't be a problem with rejecting > the goods.
> My experience has been that Argos gives you no problems at all refunding > at point of sale, particularly since the goods haven't left the store, > or even the collection point desk. From hazy memory, I _think_ they can > refund a card transaction at the collection point, although a cash sale > has to be refunded at the sales desk.
> Jon
If anything they're a bit too good at it, the phrase "Argos hire shop" is well known in certain sectors of the community.
> There's a slightly different situation at Argos, from that in any > ordinary store. At Argos, you're expected to pay for the goods sight > unseen (a 1"x1" catalogue picture hardly counts!). If you then don't > like the look of the item when it's delivered to your collection point, > or maybe the box is damaged, there shouldn't be a problem with rejecting > the goods.
> My experience has been that Argos gives you no problems at all refunding > at point of sale, particularly since the goods haven't left the store, > or even the collection point desk. From hazy memory, I _think_ they can > refund a card transaction at the collection point, although a cash sale > has to be refunded at the sales desk.
If you go to the till to order something you can ask to see it before purchase. That way the item is delivered to the collection point for inspection and then the customer can pay for it (back at the tills).
Or at least I've seen people do that in the Cambridge store.
Simon Flood wrote: > If you go to the till to order something you can ask to see it before > purchase. That way the item is delivered to the collection point for > inspection and then the customer can pay for it (back at the tills).
> Or at least I've seen people do that in the Cambridge store.
That's true; you can do that. I usually don't, just for time reasons (and the fact that I think I've only rejected at point of sale in Argos once, maybe twice, so it's not worth the faff unless I'm unsure of the item anyway).
Jon -- SPAM BLOCK IN USE! To reply in email, replace 'deadspam' with 'green-lines'.
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