EC2 outage...excellent customer service! - AWS User group

Message from discussion EC2 outage...excellent customer service!
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Date: Mon, 7 Apr 2008 05:41:14 -0700 (PDT)
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Subject: Re: EC2 outage...excellent customer service!
From: "jdbradf...@gmail.com" <jdbradf...@gmail.com>
To: AWS User group <aws-user-group@googlegroups.com>
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On a similar topic - I came across the following interesting article
about "The mythical 99.99% uptime SLA" which I thought might amuse.
It was posted after AWS's first major outage earlier in the year.

http://dealarchitect.typepad.com/deal_architect/2008/02/the-mythical-99.html

He was a little light on the detail between planned and unplanned
outages ;-)  But did make a valid point nonetheless.

jon


On Apr 7, 12:25 pm, Ross Cooney <ross.coo...@gmail.com> wrote:
> Hi,
>
> There was an EC2 outage this morning...it lasted around an hour and
> effected around 25% of our instances. The issue lasted 56 minutes. The
> issue was odd as it was not a full outage...just the public IP address
> of the instances was unreachable...it was as if somebody messed with
> the IP allocation tables :)
>
> The outage didn't really effect us as we have redundancy with our
> facility in Databanx (www.databanx.net)....butduring the outage we
> were very concerned.
>
> The AWS support team were amazing during the outage....they provided
> updates on their Forum every 15 minutes and had the issue resolved in
> under an hour. You can see the posts here:http://developer.amazonwebservices.com/connect/thread.jspa?threadID=2...
>
> The Forum is proving a really good way to provide support to EC2
> customers. It provides one place to look when you need help and also
> allows you to check back on the status very easily.
>
> Well done Amazon, excellent customer service,
>