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Message from discussion EC2 outage...excellent customer service!
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Ian Tasker - Clariner.com  
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 More options 7 Apr 2008, 13:33
From: "Ian Tasker - Clariner.com" <ianwtas...@gmail.com>
Date: Mon, 7 Apr 2008 05:33:51 -0700 (PDT)
Local: Mon 7 Apr 2008 13:33
Subject: Re: EC2 outage...excellent customer service!
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Hi,

It would be better if amazon gave a bit more information in regards to
issues.

With reference to your link.

It was 30 mins before they acknowledge the issue and 1 hours to put a
fix in place.
This is a quick fix but information as not forthcoming. Apart from the
2 post detailed above they were just posting
"we're looking at it".

There should be a status page of the aws services highlighting any
issues and affected instances.

 Ian

On 7 Apr, 12:25, Ross Cooney <ross.coo...@gmail.com> wrote:

> Hi,

> There was an EC2 outage this morning...it lasted around an hour and
> effected around 25% of our instances. The issue lasted 56 minutes. The
> issue was odd as it was not a full outage...just the public IP address
> of the instances was unreachable...it was as if somebody messed with
> the IP allocation tables :)

> The outage didn't really effect us as we have redundancy with our
> facility in Databanx (www.databanx.net)....butduring the outage we
> were very concerned.

> The AWS support team were amazing during the outage....they provided
> updates on their Forum every 15 minutes and had the issue resolved in
> under an hour. You can see the posts here:http://developer.amazonwebservices.com/connect/thread.jspa?threadID=2...

> The Forum is proving a really good way to provide support to EC2
> customers. It provides one place to look when you need help and also
> allows you to check back on the status very easily.

> Well done Amazon, excellent customer service,

> Ross


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