EC2 outage...excellent customer service! - AWS User group

Message from discussion EC2 outage...excellent customer service!
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Date: Mon, 7 Apr 2008 04:25:51 -0700 (PDT)
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Subject: EC2 outage...excellent customer service!
From: Ross Cooney <ross.coo...@gmail.com>
To: AWS User group <aws-user-group@googlegroups.com>
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Hi,

There was an EC2 outage this morning...it lasted around an hour and
effected around 25% of our instances. The issue lasted 56 minutes. The
issue was odd as it was not a full outage...just the public IP address
of the instances was unreachable...it was as if somebody messed with
the IP allocation tables :)

The outage didn't really effect us as we have redundancy with our
facility in Databanx (www.databanx.net)....but during the outage we
were very concerned.

The AWS support team were amazing during the outage....they provided
updates on their Forum every 15 minutes and had the issue resolved in
under an hour. You can see the posts here:
http://developer.amazonwebservices.com/connect/thread.jspa?threadID=20932&start=0&tstart=0

The Forum is proving a really good way to provide support to EC2
customers. It provides one place to look when you need help and also
allows you to check back on the status very easily.

Well done Amazon, excellent customer service,