Chris,
Due to the fact you are going through HTTPS, this will slow your
sessions down. Do you have an SPR or DMZ server? If so, coming from
the outside over HTTPS will take some time, but generally not more
than a minute. My advice to you is to put your applications into
Folders, this will ease the publishing of desktop icons. If you are
still having problems i would advise to talk to your reseller.
Propalms will not work directly with customers, this has always been a
problem area. If you pay someone support then they most certainly
should help you out. If they cannot figure out the problem, then
usually we will email Propalms directly to try and figure out the
issues. If you have a DMZ or SPR server, are you relaying traffic over
HTTPS or HTTP? You can check this by looking at your web server and if
SSL is turned on or not. Let me know and I will try to help you out as
much as I can.
Good day,
I would not say that I am generally unhappy, but I have been watching this
group for several months and have seen very little support for people that
have issues, I being one of them. There is one person, Brandon (whom I have
thanked many times!), who has been of great help to many on this group, but
like me, offers up what he can.
I do have some outstanding issues that for the most part might be a simple
quick fix, but the documents are missing this information. One that got me
was when I went to install Ver.6 on our new servers. I read the install
manuals over and over to understand the process. But somewhere I missed the
part that I needed to the SQL first before I installed the main program.
This ended up in a 3 hour service call to resolve this issue. It is just
little things like this.
I can see the use of this product and we have been users of it for a good
decade (we started using this shortly after ver.2 was released) in the
different names it has revolved from.
As for a support agreement with you... I am guessing you are from Propalms?
No, we do not have a support plan with you. We use to have someone local
that work with the TSE program and we would hire him for any issues we had.
Sadly to say his company went out of business and we were left out in the
cold, due to his company was the only support we could find for years in our
area. We have been in contact with a company in another part of the country
and are currently reviewing a support contact. Our issue with a support plan
is that once our network is thru the setup phase, we will have very few
issues and most of the block times will be wasted. With that being said, I
would be interested in what you have to offer.
I may be new in the TSE world, but with other software we use, I know that
there are usually several good "support" website, knowledge data base
supported (and some not supported) by the maker of the software. One of our
main programs even has annual user group meetings where people can come
together and talk about issues and possible solutions and how to make the
program better for the users.
What gets me about Propalms is when you look at the support section on the
website, it points you to the Google group for support and on the main page
is a link to some porn site. It made me question the site. My other
perception is that if it was not for Brandon answering questions, there
would be many unanswered. I even have posted a few that only he has
answered. My latest one regarding the latest updates for server 2008 and
taking out those servers in the console has not been resolved fully. Even
the date on Chris's original post is from the first of the month. It took
him to repost with some more information before someone got back to him.
Once again it was Brandon, and not someone directly from Propalms.
I mean no disrespect in my reply. I just would like to make this site better
for all users of Propalms when they have issues. By having happy users, they
will tell others and help your company growth. At the user group meeting for
software we use, I even promoted Propalms as solution to their TS issues.
While I do not expect all issues to be resolved here, a simple reply goes a
long ways.
I couldn't agree with you more. I'm a fairly technical guy and i'm
fairly happy to trawl through forums or manuals to try and find things
out for myself. I don't expect Propalms Support to be at my beck and
call for every minor issue.
And if I need help with a specific requirement i'm more than happy to
pay for someone to help me configure.
But when issues raised look like bugs or poor design, then why should
i have to pay to rasie an issue, and more than likely i'll be told
it'll be fixed in the next issue, or no, propalms doesn't really do
what you want it to.
The online manuals and help files are abysmal. At least give me a half
a fighting chance to fix the problem or identify what i've done wrong.
I like Propalms as a product as i said before, its affordable and does
most of what i want, but when i was sold this product i was told it
was a credible alternative to Citrix.
Are myself, Kris and Brandon the only Propalms users out there?
Come on Propalms, sort out some decent online help and manuals for the
next release and sort out a decent forum where people can help each
other.
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